Manage your Housing services
Sign in to your account
Council tenants can sign in to their account to:
- View and pay their rent
- Book a repair and track the progress
- Contact their housing and rent officers
- View their tenancy and household information
Do you need some help?
If you need help to access your council housing account, we have created a guide to help you link your council housing tenancy to your account. If you have already viewed the guide and still need help, you can complete our housing account linking issues form.
Acuity Research and Practice
Acuity Research and Practice has been commissioned by the council to carry out the quarterly surveys through a mix of face-to-face visits, phone calls and online surveys during the year 2026/20207.
- Completing the survey face to face: Acuity interviewers will be visiting tenant’s homes to conduct the survey in-person. The interviewer will provide identification and information about the survey. The interview should take around 25 minutes.
- Completing the survey online: Acuity will email randomly selected residents an invitation to complete the survey starting in May 2026, on a rolling basis.
- Completing the survey over the phone or face to face: Acuity interviewers will call randomly selected residents who do not have an email address. Face-to- face surveys are carried out in the tenant’s home and take about 25 minutes.
If you receive a call from Acuity, the number displayed will be 0203 769 4448, which is a Local Area code.