Pay your housing rent

If you are a council tenant there are a few ways you can pay your housing rent. 

Pay your rent online

To make a housing rent payment online you will need:

Pay your rent online

Pay your rent by Direct Debit

The easiest way to pay your rent is by Direct Debit. This automates the payment so you don't have to think about it any more.

To set up a Direct Debit you will need to:

  • complete the Direct Debit Form 
  • send the form to: Harrow Council, Housing Services, PO Box 1367, Harrow, HA3 3QT

If you cannot download and print the Direct Debit form, please call us on 020 8901 2630 to request a form.

We arrange for your bank to pay the rent every month on the 4th, 18th or 25th of each month.

We will let you and your bank know if there is a change to the amount you have to pay. 

Pay your rent by telephone 

To pay your rent by debit or credit card using the automated payment line call 020 8424 1220.

Pay your rent by standing order or BACS transfer

You can pay your rent by Standing Order. You'll need to give the council’s bank details and your rent payment number to your bank. Tell them the amount to pay and the frequency of payment, for example, weekly or monthly. You must remember to tell your bank if your rent goes up or down.

Harrow Council's bank details

Address: NatWest Bank, 315 Station Road, Harrow
Sort code: 60-10-10
Account number: 19245025

Rent enquiries

Our housing portal is currently offline for redevelopment. So you are currently unable to view your rent balance. To check your rent balance, complete the form below and a member of the housing team will contact you. They aim to respond within five working days.

Submit a rent enquiry

Request a rent statement

If you need a copy of your rent statement, please complete the form below.

Request a rent statement

Discuss rent arrears

Please contact your rent officer using the form below if you have:

  • Rent arrears you are struggling to repay
  • Received a court hearing letter
  • Received an eviction date letter

Discuss a payment plan, court hearing or eviction date letter

Rent information

You must pay at least one week’s rent before your tenancy starts. This is because your rent is due every Monday for the week to come. After that you must continue to pay your rent every Monday for the week to come.

You must pay your rent even if you do not move into the property at the start of the tenancy. This could mean you have to pay rent on two homes.

If you are on a low income, you might qualify for Housing Benefit or Universal Credit to help pay rent. You should make any claim as soon as possible after signing your tenancy agreement. If you delay you may lose out.

It is always your responsibility to make sure that your rent is paid in full and on time.