Accessibility

Accessibility statement for www.harrow.gov.uk

This accessibility statement applies to www.harrow.gov.uk. The site is run by the London Borough of Harrow. 

We want everyone to be able to use our website easily. We scan our site every week using Silktide to fix problems and make our pages clear.

This statement was prepared on 14 October 2019. It was last reviewed and updated on 6 October 2026.

We aim to meet the Web Content Accessibility Guidelines version 2.2, known as WCAG 2.2.

Compliance status

We are partly compliant with the WCAG 2.2 AA standard. Here are the main areas where we know we need to improve:

  • Some images do not have descriptive text for screen readers.
  • Some online maps are hard to navigate without a mouse or screen reader.
  • Some PDF documents are not fully clear for screen reader users.

We are working hard to fix these issues.

Feedback

If you need information in a different format or find a problem, please contact us using our Accessibility feedback form. We are here to help and will reply as soon as possible.

If you are not happy with how we deal with your feedback, you can contact the Equality Advisory and Support Service.

Technical information about this website’s accessibility

Our website lets you:

  • Change colours, contrast, and text size.
  • Zoom in up to 300% without text spilling off the screen.
  • Navigate most pages using only a keyboard.
  • Use speech recognition software to move around the site.
  • Listen to pages using screen readers like JAWS, NVDA, or VoiceOver.

We support the following browsers:

  • Recent versions of Mozilla Firefox
  • Google Chrome
  • Microsoft Edge
  • iOS Safari
  • Android 2.3 and above

Our website works with most screen magnifiers. It's also compatible with speech recognition software. For example, Dragon Naturally Speaking. The website also works with speech packages, such as:

  • Jaws.
  • ZoomText.
  • NVDA.
  • VoiceOver.
  • Window Eyes.
  • Supernova screen readers.
  • MAGic.

Disproportionate burden

We try hard to fix all accessibility issues. However, fixing everything right away is not always possible.

We believe that addressing all of these issues immediately would represent a disproportionate burden within the meaning of the accessibility regulations. This is due to the scale of the website, the volume of legacy content, and the technical complexity involved in making certain improvements.

Examples include:

  • Older PDF documents that are not fully accessible to screen reader users
  • Some interactive features, such as maps, which rely on third-party technologies
  • Historic content that would require significant manual remediation

We are actively working to improve accessibility over time. We focus on fixing our most popular pages and services first.

We will review this assessment on an ongoing basis as part of our accessibility roadmap.

Content not in scope

Some items on our site do not have to meet accessibility rules:

  • PDFs and other documents published before 23 September 2018, unless they are essential to providing our services
  • Maps and tools provided by other websites that we do not control.
  • Archived pages that are no longer actively used

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