Accessibility

Accessibility statement for www.harrow.gov.uk

This accessibility statement applies to www.harrow.gov.uk. The website is run by the London Borough of Harrow. 

We are always working to make sure our website is as accessible and usable as possible. We use Silktide to scan our entire website on a weekly basis. This is to make the website content as simple as possible to understand. Every page is scored against accessibility standards. Actions are made in response to the calls for improvements. 

This statement was prepared on 14 October 2019. It was last reviewed and updated on 15 April 2025.

We aim to operate a website that follows the Web Content Accessibility Guidelines version 2.2.

Our website is:

  • Partly compliant with A and AA standards. This is due to the non-compliances listed below.
  • Not compliant with AAA standards. This is due to the non-compliances listed below.

Non-compliance with the accessibility regulations

We know some parts of this website are not fully accessible. We are working on these areas to ensure our website is as accessible as possible.

  • Images without alt-text
    Some images do not have a text alternative. Some users using screen readers may not access the information. This fails certain success criteria in WCAG 2.2. When we publish new content, we will ensure our use of images meets accessibility standards.
  • Reporting maps
    Some of our maps are hard to navigate for screen reader users. This fails certain success criteria in WCAG 2.2.
  • PDF readability
    Some of our PDF content on the website is not fully readable. This can make it difficult to access information for screen reader users. This fails certain success criteria in WCAG 2.2. We continue to optimise our non-readable PDFs.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us or use the ‘Help us improve’ button on the right of the screen. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The London Borough of Harrow is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Accessibility and user needs are at the core of our online experience. Our website allows you to:

  • Change colours, contrast levels, and fonts.
  • Zoom in to 300% without the text spilling off the screen.
  • Navigate most of the website using only a keyboard.
  • Navigate most of the website with speech recognition software.
  • Listen to most of the website using a screen reader. This includes recent versions of JAWS, NVDA and VoiceOver.

We support the following browsers:

  • IE7 and above
  • Recent versions of Mozilla Firefox
  • Google Chrome
  • iOS Safari
  • Android 2.3 and above

Our website works with most screen magnifiers. It's also compatible with speech recognition software. For example, Dragon Naturally Speaking. The website also works with speech packages, such as:

  • Jaws.
  • ZoomText.
  • NVDA.
  • VoiceOver.
  • Window Eyes.
  • Supernova screen readers.
  • MAGic.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances, listed below.

  • Images without alt-text
    Some images do not have a text alternative. Some users using screen readers may not access the information. This fails certain success criteria in WCAG 2.2. When we publish new content, we will ensure our use of images meets accessibility standards.
  • Reporting maps
    Some of our maps are hard to navigate for screen reader users. This fails certain success criteria in WCAG 2.2.
  • PDF readability
    Some of our PDF content on the website is not fully readable. This can make it difficult to access information for screen reader users. This fails certain success criteria in WCAG 2.2. We continue to optimise our non-readable PDFs.