Bins, Waste and Recycling

Bin days not showing for your address?

If you can't see your bin days please complete our form. This will help us to add your bin days to the website as soon as possible. 

Why are some bins not collected?

Bins can be missed for a variety of reasons. Sometimes, these reasons may be out of your hands. For example, your bin can be contaminated by pedestrians when they are on the kerb. We get that these situations might not be your fault. But since our bin crews can't verify this, they may not return to collect your bins.

How can I follow up a reported missed bin?

When you report a missed bin, you will receive a reference number. This reference number can be used to follow up your report on our missed bin collections page.

Bin days not showing for your address?

If you can't see your bin days please complete our form. This will help us to add your bin days to the website as soon as possible. 

Bin days not showing for the following week?

If your bin days aren't showing for next week, it may be because your next bin day is more than seven days away. In this case, you may need to try again after a few days.

Need help putting your bins out each week?

If you need help moving your bins to the collection point each week, we can help you. You can sign up for the assisted waste collection service. This service means that we will collect your bins from your front garden. This means you do not need to take your bins to the pavement each week. For more details, see our help to take out your bins page.

When is Garden waste collected?

Our crews will collect your brown bins every two weeks between April and March. If you sign up during the year, your collections will continue until the following March.

Want to pay by Direct Debit?

If you pay by Direct Debit, your service will keep going until you cancel it. This is why your collection end date may display as some time in the very distant future.

Not received emails from us?

When you sign up for the service, we will email you with your new details. Please check your junk or spam folders if you do not receive your welcome email in your inbox.

Have extra Garden waste that won't fit in your bin?

You can bring any Garden waste that won't fit in your bin to the Harrow recycling centre.

What happens if my bin is not collected?

If your bin is not collected, you have 48 hours from 5pm on the day of collection to report it. If your collection day is Monday, you can report a missed bin from 5pm on Monday to 5pm on Wednesday. Our bin crew will come back to collect your missed bins in three days. This excludes weekends. You can select a bin type on this page to see your options.

How can I follow up a reported missed bin?

When you report a missed bin, you will receive a reference number. This reference number can be used to follow up your report on our missed bin collections page.

Waiting for an order or repair?

We are sorry if you are waiting longer than you need to for an order or repair. To find out where your order or request is, complete our bin follow-up form.

Need help putting your bins out each week?

If you need help moving your bins to the collection point each week, we can help you. You can sign up for the assisted waste collection service. This service means that we will collect your bins from your front garden. This means you do not need to take your bins to the pavement each week. For more details, see our help to take out your bins page.

What happens if my bin is not collected?

If your bin is not collected, you have 48 hours from 5pm on the day of collection to report it. If your collection day is Monday, you can report a missed bin from 5pm on Monday to 5pm on Wednesday. Our bin crew will come back to collect your missed bins in three days. This excludes weekends. You can select a bin type on this page to see your options.

How can I follow up a reported missed bin?

When you report a missed bin, you will receive a reference number. This reference number can be used to follow up your report on our missed bin collections page.

Waiting for an order or repair?

We are sorry if you are waiting longer than you need to for an order or repair. To find out where your order or request is, complete our bin follow-up form.

Need help putting your bins out each week?

If you need help moving your bins to the collection point each week, we can help you. You can sign up for the assisted waste collection service. This service means that we will collect your bins from your front garden. This means you do not need to take your bins to the pavement each week. For more details, see our help to take out your bins page.