Report a home repair

If you are a Harrow council tenant or leaseholder and your home needs a repair job, you can report it online.

We repair and maintain:

  • your home and communal areas if you are council tenant
  • the communal areas only if you are a leaseholder

We are not responsible for all repairs and as a tenant you are expected to maintain some things for yourself. 

For a full list of repairs and responsibilities you can view our Repairs Charter.

Before you start

To complete a home repair report you will need to:

  • confirm the repair type (electrical, plumbing)
  • confirm what needs fixing
  • upload any photos (optional)
  • confirm your contact details and availability

Report a home repair

If you need to report a communal repair see our Estate services: Communal areas and grounds page.

Already reported a home repair?

If you have an enquiry about a repair you have already reported you can submit a Repairs enquiry. 

Please note that you will need to have your repair job number ready which would have been emailed to you.

Emergency repairs 

An emergency repair is anything which can cause an immediate danger to your:

  • health
  • safety
  • security
  • or something that may lead to serious damage to the property

Emergency repairs should not be reported online. Instead call 020 8901 2630.

Gas leaks

If you think there is a gas leak or you can smell gas you must:

  • contact the National Grid immediately: 0800 111 999
  • turn off the gas supply at the meter
  • open all doors and windows
  • don't touch or use any electrical switches / door bells
  • don't light a match or use a cigarette lighter

Gas and heating repairs for internal individual boilers

All repairs about gas central heating, hot water, and gas fires should be reported to Liberty Group at: harrowcouncil@liberty-group.co.uk.

Electrical safety inspections

As a housing provider, we have a responsibility to meet the health and safety requirements of the home of our tenants.

A regulatory notice has been issued because we are non-compliant in relation to our EICR certificates and water testing certificates.

To book an electrical inspection you can complete our book an inspection form.

If you want to find out more, please see our article on booking a home electrical safety inspection.

Damp and Mould

Find out how to reduce condensation and damp with our Damp and Mould leaflet

You can also watch this short video prepared by our gas contractor, Liberty: 

Keep your homes free from condensation, damp and mould

If you still have concerns, please contact the council on 020 8901 2630. An advisor will discuss options with you for further investigation and repair.

Track your repair

When your repair is scheduled you'll receive an email from your repair contractor; Wates living Space or Slade group.

You can email your contractor with your reference number to track progress or ask questions about your repair.

Housing Notice FAQs

If you have questions about the Regulator’s Notice, April 2023, for Harrow Council housing’s compliance, see the FAQ page. They demonstrate how we are working closely with the Regulator to resolve this. There is also contact information if you still have a query.