Report a repair on your council home

If you are a Harrow council tenant or leaseholder you can request a repair on your home via our online form.

We will repair and maintain:

  • your home and communal areas if you are council tenant
  • the communal areas only if you are a leaseholder

The council is not responsible for all repairs, as a tenant you are expected to maintain some things for yourself. For more information view the Repairs Charter.

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Before you can access the form, you will be asked to sign in to your MyHarrow Account. If you do not have an account, please select 'Complete a form without logging in'.

Report a repair on your council home

If you have an enquiry about a repair you have already reported, submit a Repairs enquiry. You will need to have the Repair job number.

Emergency repairs 

An emergency is any defect that is an immediate danger to your safety, security, health or something that may lead to serious damage to the property.

Emergency repairs should be reported by phone on 020 8901 2630.

View the list of emergency repairs.

Please only report emergency repairs using our emergency hotline.

Gas leaks

If you think there is a gas leak or you can smell gas you must:

  • contact the National Grid immediately: 0800 111 999
  • turn off the gas supply at the meter
  • open all doors and windows
  • don't touch or use any electrical switches / door bells
  • don't light a match or use a cigarette lighter

Gas and heating repairs for internal individual boilers

All repairs about gas central heating, hot water and gas fires should be reported to Liberty Group.

Track your repair

You can track the progress of your repair by emailing your repair contractor: Wates living space or Slade group.