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Request a repair on my council home

If you are a Harrow council tenant or leaseholder you can request a repair on your home via our online form. We will repair and maintain:

  • your home and communal areas if you are council tenant
  • the communal areas only if you are a leaseholder

The council is not responsible for all repairs, as a tenant you are expected to maintain some things for yourself. For more information view the Repairs Charter.

Request a  repair

To request a repair you will need to log in to the housing portal and complete the online repair form. If you don't have an account you can register and request a repair at the same time.

Request a repair

You will be able to provide feedback on the repair and view your repairs history after you have submitted your request.

Emergency repairs 

An emergency is any defect that is an immediate danger to your safety, security, health or something that may lead to serious damage to the property. Emergency repairs should be reported by phone - view the list of emergency repairs.

Gas leaks

If you think there is a gas leak or you can smell gas you must:

  • contact the National Grid immediately: 0800 111 999
  • turn off the gas supply at the meter
  • open all doors and windows
  • don't touch or use any electrical switches / door bells
  • don't light a match or use a cigarette lighter

Gas and heating repairs

All repairs about gas central heating, hot water and gas fires should be reported to Quality Heating.

If you need to request a repair outside of the opening times for Quality Heating please call Harrow Council on 020 8901 2630 and select option 1.

Track your repair

You can track the progress of your repair by emailing your repair contractor: Wates living space or Slade group.