Regulator of Social Housing
All registered providers of social housing are regulated by the Regulator of Social Housing.
Housing performance
All registered providers with social housing stock must calculate and publish their performance annually in line with the requirements set by the Regulator of Social Housing.
The performance information comprises 22 Tenant Satisfaction Measures (TSMs):
- 12 TSMs are collected from the tenant perception surveys
- 10 TSMs are generated from management information
There are 12 Tenant Perception Measures. We measure them with a yearly tenant survey.
The measurements are:
- TP01: Overall satisfaction
- TP02: Satisfaction with repairs
- TP03: Satisfaction with time taken to complete most recent repair
- TP04: Satisfaction that the home is well maintained
- TP05: Satisfaction that the home is safe
- TP06: Satisfaction that the tenant listens to tenant views and acts upon them
- TP07: Satisfaction that the landlord keeps tenants informed about things that matter to them
- TP08: Agreement that the landlord treats tenants fairly and with respect
- TP09: Satisfaction with the landlord's approach to complaints
- TP10: Satisfaction that the landlord keeps communal areas clean and well maintained
- TP11: Satisfaction that the landlord makes a positive contribution to neighbourhoods
- TP12: Satisfaction with the landlord's approach to anti-social behaviour
View the Tenant Perception Measures survey 2024
The 2024 survey was carried out in January 2024. This was in line with the new regulatory requirements.
Management Information measures (MIs)
In addition to the 12 perception measures, there are ten Management Information Measures across four areas. The landlord collects these using management data. We will publish a report about our performance in June 2024. This report will cover 1 April 2023 to 31 March 2024.
Below is a list of the management information measures that we will be reporting:
Keeping properties in good repair
- RP01: Homes that do not meet the Decent Homes Standard
- RP02: Repairs completed within target timescales
Maintaining building safety
- BS01: Gas safety checks
- BS02: Fire safety checks
- BS03: Asbestos safety checks
- BS04: Water safety checks
- BS05: Lift safety checks
Effective handling of complaints
- CH01: Complaints relative to the size of landlord
- CH02: Complaints responded to within Complaint Handling Code timescales
Responsible neighbourhood management
- NM01: Anti-social behaviour cases relative to the size of landlord
2023 Housing satisfaction survey results
The 2023 Housing satisfaction survey was done in March 2023.
- 967 responses were received from tenants. View the tenant's survey results.
- 180 responses were received from leaseholders. View the leaseholder's survey results.
Responses helped improve our services over the year.