Council Tenants: Manage your Housing Services
Sign in to your MyHarrow Account
If you are a Council tenant you can sign in to your account to:
- View and pay your rent
- Book a repair and track the progress
- Contact your housing or rent officer
- View your tenancy information
- View and update your household information
Need help to access your account?
- If you need help to access your Council Housing account, you will find support on Help to link to your Council Housing account.
- If you have followed the above guidance and still not been able to access your account, please report this using our Housing Account Linking issues form
November Tenant Satisfaction Survey
It’s time for the annual general satisfaction survey (perception survey) which is in line with the requirements of the Regulator of Social Housing.
Acuity Research and Practice has been commissioned to carry this out through a mix of phone calls and online surveys and we can report back to you in the spring.
- Completing the survey online: Acuity will send an email to a random selection of residents with an email address containing a link inviting tenants to complete the survey online from Mid- November 2024.
- Completing the survey over the phone: Acuity interviewers will make calls to randomly selected residents who either do not have an email address or have not completed the online survey from early December 2024.
If you receive a call from Acuity, the number displayed will be 0203 769 4448, which is a Local Area code.