Manage your Housing services
Sign in to your account
Council tenants can sign in to their account to:
- View and pay their rent
- Book a repair and track the progress
- Contact their housing and rent officers
- View their tenancy and household information
Do you need some help?
If you need help to access your council housing account, we have created a guide to help you link your council housing tenancy to your account. If you have already viewed the guide and still need help, you can complete our housing account linking issues form.
Tenant Satisfaction Survey
It’s time for the next wave of the annual tenant satisfaction survey (perception survey) which is in line with the requirements of the Regulator of Social Housing.
Acuity Research and Practice has been commissioned to carry this out through a mix of phone calls and online surveys and we can report back to you later in the autumn/winter.
- Completing the survey online: Acuity will email randomly selected residents an invitation to complete the survey from Mid-October 2025.
- Completing the survey over the phone: Acuity interviewers will call randomly selected residents who either do not have an email address or have not completed the online survey from late October 2025.
If you receive a call from Acuity, the number displayed will be 0203 769 4448, which is a Local Area code.