General waste bins

All households have a General waste bin. The General waste bin is usually a green bin but can also be grey for some households.

What goes in your General waste bin

Your General waste bin is for non-recyclable waste. All waste should be bagged in bin bags before they are put in your waste bin(s). View examples of what to put in your General waste bin.

General waste bin collections

Our bin crews collect your General waste bin every two weeks. You can view your bin days by entering your postcode on our bins page.

Need to report a missed bin collection?

We are sorry our bin crews did not collect your bin(s). You can report a missed bin collection if: 

  • it is after 5pm on your usual bin day and 
  • it is not later than 48 hours since your usual bin day.

Enter your postcode on our bins page. Then select the missed bin option under the bin that was not collected.

Report a missed bin

Need a new or extra General waste bin?

You can order an extra General waste bin. This is only if there are five or more people living in your house. You may need an extra bin for healthcare items (incontinence pads). For more information view the order a new bin page.

Do you have extra waste?

Our bin crews will not collect any waste which is not inside your bin. For example, black bags or broken down boxes left next to your bin. Extra waste may also mean that your bin is not collected.


Is your General waste bin broken or damaged?

You can have you bin repaired for free if the damage is to the bin's lid or pin. The pin is the small part that connects the lid to the bin. If there is damage to the body of the bin, handle or wheels you will need to order a new bin. If the bin crews damage your bin, they will report this on their system. They will then replace your damaged bin free of charge.

To report a bin repair, please visit our report a bin repair page.

Has your bin gone missing?

If your bin has gone missing you can order a new one. Unfortunately we will not be able to replace the bin for free. By adding your door number to your bin, it may help to prevent it from going missing.