Changes to bin collections times
Due to staff shortages we may collect your garden waste bin up to 6pm on your collection day. Please do not report your bin as missed until after 6pm.
Our bin crews collect your:
- Food waste caddies every week
- General waste bins once every two weeks
- Recycling waste bins once every two weeks
- Garden waste bins once every two weeks (this is a paid service).
Bin collection dates are different for residents who live in flats. If you live in a flat, more information can be found on our bins for residents of flats page.
When is my bin day?
Enter your address at the top of our Bins, Waste and Recycling page to:
What happens on my bin day?
We recommend that you put your bins out no later than 6am on the morning of your bin day. Most residents prefer to put their bins out the night before their bin day.
To make sure your bin is not missed by our bin crews, you should put your bins as close as possible to the public footpath.
Please make sure that you do not place your bins where it can cause an obstruction to pedestrians.
When might the bin crews not collect my bins?
Unfortunately, some bin collections are not successful for a variety of reasons.
The bins are not placed in the right location
Our bin crews might not collect your bins if they are not placed in an easy to access location.
If you find it difficult to move your bins each week, you can apply for our assisted waste removal service.
The wrong waste is put in the wrong bin type
Our bin crews may also not collect your bins if they are contaminated with the wrong type of waste.
For example, putting food leftovers in the Recycling waste bin.
To find out what waste goes in each bin type, select a bin type below:
The wrong bins are put out on the wrong week
Our bin crews will not collect your bins if the wrong bin types are put out on the wrong collection week.
To make sure this doesn't happen to you, you can enter your address on our bin collection schedule page.
There is too much waste in or around your bin
Our bin crews will not collect your bins if there is too much waste in your bin causing the lid to remain open.
They may not collect your bin if there is extra waste on or around your bins.
If your waste is too big to take to the recycling centre or fit into a bin, you can visit our bulky waste collection page.
Missing or damaged bins
Our bin crews do their best to return your bins where they found them. Sometimes your bins can be misplaced by accident, either by a crew member or by a neighbour.
To help prevent your bins from going missing, you can put your door number on your bin.
Sometimes your bin can fall into the waste truck whilst it's being emptied. If this happens, our bin crews will report this, post a note through your door and order a new bin for you free of charge.
To find out more about repairs to damaged bins, see our repair a damaged bin page.
Are you a new Harrow resident and need new bins?
If you moved or are moving into a new build property, your property should have Household bins. The property developer usually orders bins for new build properties.
If you are moving into an older or existing property, you will need to order new bins.
This is because when a resident moves home, they often choose to take their bins with them or remove them.