Request a bin repair

Our bins are robust and built to last. But, from time to time damage to the wheels, lid or pin can occur. If your bin lid or pin is damaged, we can repair your bin for free. The pin is the hinge that joins the bin lid to the main body.

Request a bin repair

You can request a bin repair online by telling us:

  • which bin you would like us to repair
  • which part (lid or pin) you would like us to replace.

Request a bin repair

What happens next?

  • Once we process your request, a member of the team will visit you to repair your bin.
  • If our crews are unable to locate the bin you want repaired, they will leave you a note. If we are unable to locate your bin after two attempts we will close your request.
  • If your bin lid is loose, we recommend using tape or string to hold it. You can do this whilst waiting for your repair.

When is a bin repair not free of charge?

If the main body of the bin, handle or wheels are damaged, you'll need to buy a new bin.

To find out how you can order a bin, see our order new or extra bins page. If our bin crew has damaged your bin, they will report this and replace it for free.

Do you repair all bins?

We repair all bins except for Food waste caddies. If your Food waste caddy has been damaged, you will need to order a new caddy for £6.20.