Request a bin repair

Our bins are robust and built to last. However, from time to time damage to the wheels, lid or pin can occur.

If your bin lid or pin is damaged, we can repair your bin for free. The pin is the hinge that joins the bin lid to the main body.

Before you start

You can request a bin repair online by telling us:

  • which bin you would like us to repair
  • which part (lid or pin) you would like us to replace.

Request a bin repair

Once we process your request, a member of the team will visit you to repair your bin.

If your bin lid is loose, we recommend using tape or string to hold the lid in place whilst waiting for your repair.

When is a bin repair not free of charge?

If the main body of the bin, handle or wheels are damaged, you'll need to buy a new bin.

To find out how you can order a bin, see our order new or extra bins page.

If our bin crew has damaged your bin, they will report this and replace it for free.

Do you repair all bins?

We repair all bins except Food waste caddies. If your Food waste caddy has been damaged, you can order a new caddy for £5.80.