Bulky waste service update
Unfortunately, due to a vehicle breakdown there may be some delays in collecting some bulky waste collections today. We apologise for any inconvenience this may cause.
Do you have an account?
To book, change or cancel a bulky waste collection, you need to sign in to your MyHarrow account.
Bulky waste items we do and do not collect
We collect many common items. These include mattresses, fridges, and small sofas.
- View examples of what we do collect
- View examples of what we do not collect
Please note that we do not collect garden sheds. If you would like us to collect a garden shed, email us at bulky.waste@harrow.gov.uk. You should include your address and photos of your shed. A member of the team will get back to you with a quote for collection.
Things to consider after making a booking
Some things to consider when you book your collection:
- Place items outside your property after 4pm (a day before). Or, do so before 6am on your collection day. Our crews will collect your items from 6am on the actual collection day.
- Ensure items are easy to see and access. Try not to block the public pavement.
- If you live in a flat, leave your items for collection by your communal bin area.
- Ensure items are no longer than five feet in length. This is except for mattresses, sofas, and fridges.
- Make sure all carpets are rolled up and measure no more than five feet in length.
- Items must be tied/taped together in bundles.
- Try to keep furniture as dry as possible (covered if required). If covered, they should be outside your property.
- Only booked items will be collected. Do not add items that have not been booked as they will not be collected.
- Our collection crews will not call or knock on your door. They will collect booked items from the front of your property.
How much does it cost?
You can book one free collection in a 12-month period. You can book another free collection 12 months after your first one. You can add more items to your booking. You can also book extra collections. But, you will be charged extra fees.
Fees for your free annual bulky waste collection
- Your annual booking of no more than four items is free.
- You can add up to four (but no more than eight) extra items for £27.20
For example, if it is your first free collection you can get up to four items collected for free. If you wanted to add more items to this order you can add up to four more items for £27.20 in total.
You will lose your free collection for the year if you forget to put your items out. You will also lose your free collection if you put out items not in your booking.
Fees for standard bulky waste collections
After using your free collection, the service will cost:
- for bulky waste collections of 1-4 items: £57.10
- for bulky waste collections of 5-8 items: £83.90
- for bulky waste collections of 9-12 items: £110.70
Making a change to your booking
You cannot make a change to a booking after it has been completed. You will have to rebook a new collection at the standard rate. If you forget to put your items outside your property for collection, you can book a pickup. The return pickup will cost £17.37.
Cancelling a bulky waste collection
- You can cancel your booking by signing in to your account. Then select the 'book or cancel a collection'.
- Once signed in, you can manage your booking by going to the 'your bookings' section.
- You can change the date of your booking up to two working days before your collection. Our working days are Monday to Friday 6am to 3pm.
- If you cancel your booking within two working days of your collection, you will not get a refund. (Where payment has already been processed.)
- If you are using your free collection, this will not be reset. You will have to rebook a new collection at the standard rate.
Donating your items
You can donate your bulky waste items to a charity shop or community group. Some unwanted items can still be useful and can go to a good cause at no cost to you.
You may also want to consider social media to sell or giveaway your unwanted items.
Trade waste and commercial residents
Only residents of Harrow can book a bulky waste collection. Trade waste or commercial residents can’t book a collection online. To request an ad hoc collection as a trade waste customer, email tradewaste@harrow.gov.uk.
Thinking of buying a new appliance?
If you are buying a new appliance, see if the retailer has a pickup service. Some retailers will take away your old items when delivering your new one(s),
New resident to Harrow?
If you have recently moved to Harrow and you find your free booking has gone you can let us know. This may happen if the past owners at your address used the free collection. To tell us you want to reset your free collection, complete our bulky waste reset form.
You will need to upload a recent Council Tax bill. This is so we can prove that you are new resident at your address.
Missed bulky waste collection
Unfortunately, not all collections are successful. This may be for reasons beyond our crew's control. We are sorry if this has happened to you. If your items were not collected as planned, please email bulky.waste@harrow.gov.uk.