Council Tax Enquiries

If your Energy Rebate payment was credited to your Council Tax, and you continue to pay the instalments as shown on your last bill, the MyHarrow account will still show an outstanding payment under 'Amounts Due'.

We are working to resolve this and we apologise for any misunderstanding this may cause.

The error only affects the 'Amounts Due' tab. The information under the 'Remaining Balance Breakdown' and 'Payments' tabs is not affected by this issue.

Log in to your account to check your Remaining Balance Breakdown, Payments and view this year's bill.

If your name has changed due to marriage, you can report it using the form below.

Before you start, you will need to have:

• Your Council Tax Reference number
• A digital copy of your marriage certificate, Maximum size 9.8 MB (Types: BMP, DOC, DOCX, GIF, JPG, PDF, PNG, JPEG)

You can report an incorrect spelling on your bill using the form below.

You will need to have your Council Tax Reference number.

Tell Us Once Service

Upon registering a death, the registrar should give you a 'Tell Us Once' (TUO) reference number.

You can use the TUO reference to report the death to multiple government agencies including the Council.

Report a death using Tell Us Once

Accessing someone's MyHarrow Account after they have died

We cannot grant you access to the MyHarrow Account of the person who has died.

If you are their spouse or are appointed as an executor, you can register for a new MyHarrow Account using your own email address.

You can then link the Council Tax Account to your MyHarrow Account using the Council Tax Account Reference number. Once it is linked you will be able to view the payments, balance and correspondence.

Register for a MyHarrow Account

If you need to inform the Council Tax Department of the death, you can let us know directly using the form below.

You will need to have:

• the name of the deceased persons and the date they died;
• the address where they lived
• the names and addresses of any executors or administrators to the will of the deceased person
• the name and address of an appointed solicitor if you prefer the council to deal with your solicitor directly

You can view and print your bills on your MyHarrow Account.

Bills are only sent during annual billing each March, or if there is a change in circumstances. When you receive a bill it is your responsibility to look after it - we will not issue another one.

Log in or register for MyHarrow Account

If you cannot get your proof of address from the MyHarrow Account, you can submit a request below.

If your contact address is different to the address for which you are paying council tax, you can update it using the form below.

You will need to have your council tax reference number.

If you are no longer entitled to receive a discount or exemption, you can report this using the form below.

You will need to have:

• your council tax reference number
• the date you want the discount or exemption cancelled from
• the reason for cancelling 

If there is someone who lives with you who should be included on your council tax bill, you can report this using the link below.

You will need to provide evidence that they should be jointly liable for council tax, for example:

• Joint tenancy agreement
• Proof of joint ownership

You will need to have your Council Tax Reference number.

There are a range of discounts and exemptions that you might qualify for depending on your circumstances.

For a full list of discounts and exemptions and how to apply click on the link below,

If you have a low income, you may be able to claim a reduction in your council tax.

To find out if you qualify, and for details on how to apply, follow the link below.

You must report the move using the Council Tax Move Form, even if other council departments have already been informed. This will help us to keep our records up to date.

Before you start

• If you are already a council tax payer in Harrow you will need to have your council tax reference number.
• If you want to pay by Direct Debit you will need to have your bank details.
• If you have purchased a 2nd property and still live in Harrow please complete the move form by selecting 'Moving into Harrow'. This won't affect your current property.
• Before you can access the form, you will be asked to sign in to your MyHarrow Account. If you do not have an account, please select 'Complete a form without logging in'

If you are a landlord or managing agent you can let us know about a change in tenancies online.

Before you start

You will need to provide:

• the tenancy start and end dates
• the dates the tenants will be moving in or out
• full names of all tenants
• forwarding address for all tenants where applicable

If you are paying your council tax over 10 months from April to January, you can request to pay over 12 months from April to March instead.

The easiest way to request this is to set up a new Direct Debit. You will also be able to choose a different day of the month to pay.

Set up a Direct Debit

Request an arrangement after a summons is issued

You can request an arrangement using our webform. Please follow the link below and read the instructions on the page before submitting your request.

If you have overpaid council tax, you can find out how to request a refund following the link below.

Cancel your Direct Debit

To cancel your Direct Debit please contact your bank. If you have a balance on your council tax account a new bill will be sent to you within 20 workings days of you cancelling the Direct Debit.

If the reason for cancelling is that you have moved house, you must tell us you're moving home. The Direct Debit will stop after the balance is settled. If you have overpaid the credit will be refunded back to your bank account.

Set up or change your existing Direct Debit

You can set up a new Direct Debit,  re-instate a previous Direct Debit or change your bank account details for an existing Direct Debit.

Before you start

You will need to have:

• your council tax reference number;
• your bank account details
• If you are reinstating a Direct Debit you should contact your bank first. They may not be able to reinstate the Direct Debit without prior warning.
• You cannot use this form if you have received a summons, instead complete the payment plan form.
• Before you can access the form, you will be asked to sign in to your MyHarrow Account. If you do not have an account, please select 'Complete a form without logging in'.

A reminder notice will be sent to you if:

• you haven't paid the correct amount of your instalment, or
• your payment has not been received by the correct date as shown on your bill.

You must pay the amount shown on the reminder notice within seven days of its issue date, which appears at the top of the notice.

Pay the reminder notice

You will receive a final notice after 2 reminders have already been sent and payment is late a third time.

You must pay the amount shown on the final notice within seven days of the date the notice was issued.

When a Final Notice is issued you lose the right to pay by instalments and you will have to pay the full balance. No other payment arrangement can be made for a final notice.

Pay your final notice

You will receive a summons if:

• you didn't pay the correct amount
• you didn't pay on time on more than one occasion
• your payments didn't reach your council tax account on time

Pay your Council Tax

Find out more about summons notices

Find out who should be responsible for paying council tax using the link below