Resident Contact Centre
All our services can be accessed via our website, it is easy and convenient. If you prefer to talk to someone in person, you can visit the Resident Contact Centre on Gayton Road.
We offer friendly in-person support for services including Council Tax, benefits, waste and recycling, parking, housing and other council enquiries. There are face-to-face counters, self-service points and a reception desk for quick enquiries.
Opening hours
We are open Monday to Friday, 9am to 5pm.
What happens at the Resident Contact Centre?
People can visit the Resident Contact Centre to:
- get help with Council Tax Support and Benefits.
- verify and scan documents.
- complete transactions online.
- get help with parking permits for residents and visitors.
- get help to complete online forms on our website.
- get 'Proof of Life' for foreign pensioners
It is also where people can go if they need to see our Social Care and Housing Needs team
Getting to the Resident Contact Centre
- 6 Gayton Road, Harrow, HA1 2FB
- View directions on Google Maps
- Harrow on the Hill is a 6-minute walk.
- The nearest bus stop is Harrow Town Centre served by bus routes 182, 186, 223, 258, 483, H10, H14, H17, and H18. Harrow Bus Station has more routes and is a 6-minute walk away.
Social Care and Housing Needs team
If you're worried about becoming homeless, call Housing advice. You can also call Housing advice if you are already homeless. It's the quickest way to get support and advice from us. You can call Housing advice on: 020 8424 1093 (select option 1). If you don't have a phone, you can come and use one at the Resident Contact Centre.
You talk to a duty Officer on the phone. If you're eligible and have a priority need, we may provide temporary housing. Over 95% of all cases get sorted over the phone.
If you have been given an eviction notice, please complete the homeless form. You should do this as soon as possible. You should call the Housing advice line if your eviction is within five days. A duty officer will talk you through your options. They will assign you a case officer, based on your circumstances. For emergency contact details, see our contact us page.
The Resident Contact Centre is where some staff members in social care and Housing Needs are based. In the few cases that need an appointment, it will be at The Resident Contact Centre. A duty officer will tell you whether an in-person appointment is needed.
What help can you get at the Resident Contact Centre
Housing and Social Services are only provided at The Wealdstone Centre for people who:
- Are highly vulnerable.
- At risk of homelessness.
- Don’t have the knowledge of how to use the internet and are at risk of homelessness.
- Are fleeing domestic abuse.
- Are rough sleeping and have no access to a phone.
- Are concerned about the welfare of a child.
- Are concerned about the welfare of a vulnerable adult.
- Have an appointment with a social worker.