Contact us

Contacting us by phone

Council Tax, Business Rates, and Housing Benefits

  • 020 8901 2610 (Monday to Friday 9am to 5pm)

General enquiries

The quickest way to access our services is through the website.

If you are unable to use our online services please call our General Enquiries phone number:

  • 020 8863 5611 (Monday to Friday 9am to 5pm)

Emergency phone numbers

These numbers are for genuine emergencies. Only call them if there is an immediate threat to health or safety:

  • Child protection: 020 8901 2690
  • Children's Access Team: 020 8901 2690
  • Homelessness Prevention Team: 020 8424 1093
  • The emergency duty social worker: 020 8424 0999
  • Safeguarding officer: 020 8420 9453
  • Environmental and street hazards (out of hours): 020 8863 5611
  • Call the police on 999 for emergencies only, or 101 for non-emergencies.

Contacting us online

The quickest way to get in touch is by completing one of our online forms on the website. We have set out the top reasons residents contact us below. You may find an answer your enquiry there.

For services where you can contact us by email or phone, see the relevant web page for contact details. These contact details will be on the right side of the screen if you are using a desktop or laptop. If you are on a mobile device you will find contact details at the bottom of the webpage.

Solutions to common queries:

Benefits enquiries

Bins, waste and recycling enquiries

  • I have not received my Garden Waste reference number. After you sign up to Garden waste, your SR reference number will be emailed to you. Please note it may take up to 24 hours.
  • I have been charged more than once for Garden waste. Request a refund on our Garden waste enquiry form.
  • I want to follow up a missed bin report. Complete our follow-up form (missed bin).
  • I want to follow up a new bin or food waste bio bag order. Complete our follow-up form (bio bag).
  • I want to book a slot at the Harrow recycling centre. Complete our booking form.

Council Tax enquiries

Parking and permits enquiries

Planning enquiries

School admissions enquiries

MyHarrow Account enquiries

Submitting a report

  • I want to report an issue I have seen on the street such as a fly tip. See our Streets section
  • I want to make a pest control enquiry. See our Pest Control page

Making an application

Visiting us in person

There are some services for which you can get help in person.