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Council tax discounts and exemptions

Council tax discount and exemption appeals

You can submit an appeal if you disagree with any decision relating to:

  • the person we have made responsible for paying the bill
  • discounts
  • exemptions
  • reductions for disabilities

How to appeal a decision

To submit an appeal you will need to write a letter stating the following:

  • your council tax reference number
  • the reasons that you disagree with the decision

The letter can be submitted online by following the instructions below:

  1. Scan your supporting documents using either a scanner or taking a picture of it using your mobile phone.
  2. Send the scanned/pictured image to your computer eg by email or text.
  3. Attach the image and answer all the questions on the evidence form.

We have two months to reconsider our decision and may ask for further information. If your appeal is refused or you do not hear from us within two months of submitting your appeal, you have a further right of appeal to the Valuation Tribunal. You will need to continue to pay your bill while you are waiting for the outcome of your appeal.

Valuation tribunal appeals

Valuation tribunals are judicial bodies, whose members are experienced in hearing council tax appeals. They are wholly independent of the local council and the listing officer.

Once you make the appeal, the tribunal will contact you to make arrangements for a hearing and will send you a booklet explaining the tribunal's procedures in more detail. The appeals process has been designed to be as simple and straightforward as possible. Where possible, the hearing will be held locally. A tribunal hearing will not cost you anything unless you choose to employ a solicitor or other person to present your case.

If you cannot attend on the date of the hearing you can ask for another hearing date, or you can ask the tribunal to hear the appeal without your being there and send them your case in writing. You should contact the tribunal at the address shown on the notice of hearing. Normally, the valuation tribunal's decision will be final.

However, any party who appeared at the hearing may appeal to the High Court against the decision or any order which arises from it, but only on a point of law.

If the tribunal upholds your appeal, the listing officer will be required to alter the valuation list or the council will have to reverse their original decision. Your council will then revise your council tax bill and adjust your payments if necessary.

You must make an appeal to the council tax manager before going to the Valuation Tribunal. You should continue to pay your council tax bill while your appeal is outstanding.