Discount and exemption appeals
You can submit an appeal if you disagree with any decision relating to:
- the person we have made responsible for paying the bill
- reductions for disabilities
If you are reporting that the charge is wrong because the property is now occupied or has been occupied, then the evidence we need is:
- your closing council tax bill showing your dates of residency for your previous sole or main residence
- notification to your mortgage company that you are now resident at the address
- changing your buy to let mortgage to an in-residence mortgage
- removal firm receipts
Generally, utility bills will not be taken as evidence of residency.
If you are working abroad your home address is still considered your sole/main residence if you have intention to return to the property.
How to submit an appeal
To submit an appeal you will need to write a letter stating the following:
- your council tax reference number
- the reasons that you disagree with the decision
The letter can be submitted online by following the instructions below:
- Scan your supporting documents using either a scanner or taking a picture of it using your mobile phone.
- Send the scanned/pictured image to your computer e.g. by email or text.
- Attach the image and answer all the questions on the evidence form.
We have two months to reconsider our decision and may ask for further information. If your appeal is refused or you do not hear from us within two months of submitting your appeal, you have a further right of appeal to the Valuation Tribunal. You will need to continue to pay your bill while you are waiting for the outcome of your appeal.
Valuation tribunal appeals
ask for another hearing date - their contact details are on the notice of hearing
ask the tribunal to hear the appeal without your being there and send them your case in writing.