MyHarrow Support

Activation links expire after 24 hours.

If the activation link has expired, you can request a new link by entering your email address as though it was a forgotten password.

Request a new activation link

Please check your spam and junk email boxes for the email from noreply@harrow.gov.uk.

Some email providers have very strict filters. These can block emails completely, so that they won’t even reach your junk or spam folder.

If you have checked your junk or spam folder, and have still not received our emails, you can try the following:

• Request the email again: It may have been one-off failure and it might be successful if you request it again
• Try registering with a different email address: If your email service is blocking our emails, you can try registering with another provider. For example, if you are not getting the emails to a Hotmail address, try using a Gmail address.

If you have followed the instructions above and still not received the email, please contact us using the form below.

Report an issue with the activation link

If you cannot find your address in the list, check for variations. For example we may have it listed as Flat A 17 High Street,  instead of 17A High Street.

If it is a business address, make sure you tick the box 'Is this a business address?'
If the address includes the trading name of previous occupants, proceed with the address for now and we will update it later.  

If your address is not listed on the MyHarrow Account please contact us using the form below.

Report an Address is not listed on MyHarrow Account

You can get a new password by entering your email address here: Get a new password

We will email you a link to set a new password. If you can't find the email, please check your junk or spam folders.

Please note that the password reset links expire if they are not used within 24 hours. If the link has expired you can request another one using the same link: Get a new password

It is possible that you are not registered. Try to Register for a new account. If a profile already exists for your email address, then the registration form will not allow you to proceed and you should follow the instructions below.

If you have not received the forgotten password or activation email, please check your junk or spam folders.

Some email providers have very strict filters. These can block emails completely, so that they won’t even reach your junk or spam folder.

If you have checked your junk or spam folder, and have still not received our emails, you can try the following:

• Request the email again: It may have been one-off failure and it might be successful if you request it again
• Try registering with a different email address: If your email service is blocking our emails, you can try registering with another provider. For example, if you are not getting the emails to a Hotmail address, try using a Gmail address.

If you have followed the instructions above and still not received the email, please contact us using the form below.

Report an issue with the password reset email

We cannot grant you access to the MyHarrow Account of the person who has died.

If you are their spouse or are appointed as an executor, you can register for a new MyHarrow Account using your own email address.

You can then link the Council Tax Account to your MyHarrow Account using the Council Tax Account Reference number. Once it is linked you will be able to view the payments, balance and correspondence.

You will need to use the form below to ask for your account to be unlocked.

Ask for my account to be unlocked

Deleting your MyHarrow Account will mean that you will no longer be able to log in, and access services provided through the account. Deleting your account will not change the information held by different council departments.

If you want to delete your account because you have moved away, you must also tell each relevant department separately. Use our webforms to report a move to Housing Benefits and to Council Tax.

To delete your My Harrow Account:

1. When you are in your account, click in the menu in the top right and select 'My Account'
2. On the 'My Personal Information' select 'Delete account'
3. Check your email for the code
4. Enter the code and select 'Delete'

To update your account details:

1. Log in to your MyHarrow Account
2. Click on the drop-down menu in the top right and select 'MyAccount'
3. On the 'My Personal Information' you can update your name, address, email and password

If you see an error message, try reloading the page or using a different web browser. 

If the error continues, please send a screenshot of the error and description of what you were doing when it happened using this form:

Report an error message

Some forms require that the information entered on the forms matches the information held by the service. If the information does not match, then the form will not allow you to proceed.

For example, if you are applying for a Council Tax Discount, the name and account reference number you give must match the information held by the Council Tax Department. Check any letters you have received to make sure the details are an exact match.

Autofill on forms

Some forms use your MyHarrow Account details to Autofill some sections. To update your account details:

1. Log in to your MyHarrow Account
2. Click on the drop-down menu in the top right and select 'MyAccount'
3. On the 'My Personal Information' you can update your name, address, email and password

If you need more help

If you have followed the above instructions and the form still won't validate, contact us using the form below:

Report that the form does not validate my details