When a Final Notice is issued you lose the right to pay by instalments and you will have to pay the full balance by the date stated on the notice. If you do not pay the full balance a summons will be issued for which you will incur court costs.
Why has a Final Notice been issued?
- You have not paid the correct amount of your instalment and on the correct date as shown on your bill
- You have not kept up to date with your payments after receiving a reminder
- Your payment had not reached your account when the Final Notice was issued
What to do if you have paid the correct amount on the correct date
If you have paid the correct amount as stated on your bill and you have paid on the correct date you will need to check if the payment has cleared. You can confirm if the payment has cleared on your bank statement If the payment has cleared you will need to provide proof of the payment so that we can update your account.
You will need to provide the following proofs of payment:
- your bank or credit card statement showing the payment
- a receipt of the payment
- any other valid proof that you have to clearly show the payment in question
Please submit the proof with a cover letter, explaining which payment has gone missing, using the evidence form.
What to do if you didn't pay the correct amount or missed a payment
You must pay the full balance shown on the Final Notice within seven days to bring your account up to date. You must also ensure that you pay your future monthly instalments on time to avoid debt recovery action.
You can pay using one of the following payment methods:
- Online - pay the full balance online.
- Telephone payment line - pay the full balance via the telephone payment line. Tel: 020 8424 1220.