Regulatory judgements, service standards and other information
Regulatory judgements
Find out about inspection reports, regulatory notices and judgements about the council as a landlord and our response, as they arise.
Service standards
It is important both the council and residents understand their role and responsibilities. To help make this more transparent, please see the following Service Standards:
We are currently developing a new Anti-social behaviour Service Standard and reviewing the Repairs Charter – the latter reflects the Decent Homes Standard defined by the government.
Rent and service charges
Council tenants can sign in to the Housing Online Account to see their rent statement, transactions and to make payments 24/7.
You can link your housing account by signing in to MyHarrow Account on our Housing and Property homepage.
If you need help to link to your account, see Help to link to your housing account.
Each year council tenant rents and services charges are reviewed and published from 1st April. Leaseholder service charges are reviewed in the Autumn. For information see Rent and service charges.
For information about our performance on collecting rent and how the council spends rental income please see our Annual Report.
Other regulatory information
One of the 4 Consumer Standards is called ‘Transparency, Influence and Accountability ‘.
- We publish our performance annually against the tenant satisfaction measures in an Annual report
- The Residents’ magazine is issued quarterly – ‘Homing In’
- Description of senior managers roles and responsibilities
- Director of Housing remuneration