Our Harrow Ambition Plan for customer services is to continue to deliver excellent customer service and make the right ‘first impression.’
We measure how often we:
Solve your query the first time you contact us
Make it easier for you to find the information you need without having to contact us
Provide customer satisfaction
These are some of the measures we use to assess our performance in customer services.
Results are shown for quarter 1, 2017/18 (April to June, 2017).
- Resolution of issues at first point of contact - Target 93%, Actual 85%
- My Harrow Account Users satisfied/very satisfied - Target 90%, Actual 93%
- Web form users satisfied/very satisfied - Target 91%, Actual 91%