Our Harrow Ambition Plan for customer services is to continue to deliver excellent customer service and make the right ‘first impression.’
We measure how often we:
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Solve your query the first time you contact us
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Make it easier for you to find the information you need without having to contact us
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Provide customer satisfaction
These are some of the measures we use to assess our performance in customer services.
Results are shown for quarter 1, 2017/18 (April to June, 2017).
- Resolution of issues at first point of contact - Target 93%, Actual 85%
- My Harrow Account Users satisfied/very satisfied - Target 90%, Actual 93%
- Web form users satisfied/very satisfied - Target 91%, Actual 91%