An overview of adult social care

Paying for your care

There are a few other ways to pay for your care, so you can choose what works best for you. Details of other payment methods are below.

Confused about your care payments?

  • Paying for your care can be confusing. We have made every effort to explain the process as clearly as possible. If you need some help or would like to discuss your care payments, call us on 020 4583 4047. If you receive care from a private care organisation, contact them directly.

Pay by Direct Debit

The benefits of paying by Direct Debit include:

  • an immediate money-back guarantee in the event of a payment error
  • 10 days advance notice if the date or amount changes
  • the right to cancel at any time.

After you set up a Direct Debit, we will send an invoice to confirm. You should receive it 10 days before the payment is due.

Paying by Direct Debit

Paying by Direct Debit is the most efficient way to pay for your social care. These are regular payments. You can choose whether you want the payments to come out on the 1st or 15th of the month. To set up a Direct Debit you will need to:

  • Download and print our Direct Debit form.
  • Enter your bank details.
  • Enter your invoice number. This will be on your social care invoice.
  • Scan your completed form and upload it below.

Upload your Direct Debit form

 

You can also set up a Direct Debit by phone. Call us on: 020 8901 2615.

Paying online

To pay online you will need:

  • your invoice number. This will be on any of your social care invoices.
  • card details
  • the amount you are paying.

Pay online

Paying by phone

To pay by phone you will need:

  • your invoice number. This will be on your social care invoice.
  • card details
  • the amount you are paying.

Call 020 8424 1220 (24hr service - select option 5).

Returning unused funds

If you receive your care budget through direct payments, someone will review it regularly. This is because these are public funds and are subject to monitoring.

If you get direct payments for your care, you might not always use all the money. When this happens, you will need to return the unused funds to us. This is because the money is meant to pay for your care and support, not for anything else.

Returning unused money helps to make sure the system is fair. It also lets us allocate money to support everyone who needs care. If the following applies to you, you will need to return your unused funds to us:

  • You have been told by an officer to return any surplus in your Direct Payments Account.
  • You have been told by your social worker or care manager following a review.
  • If your budget account is closed after final monitoring.
  • If you have received an overpayment due to a decrease in the package.

Pay back unused funds

 

If you are unsure or need any help, please email direct.payments@harrow.gov.uk for support.