What is the Careline service?
- Careline is our personal alarm service. It can help you feel safe at home by providing a quick way to call for help in an emergency. You wear a small button on a wristband or necklace. If you need help, you press it to connect to an operator who can help you right away. They can call your family, friends, or emergency services if needed. This service is great for anyone who wants to stay independent at home. It provides peace of mind that help is always close by.
Falls are a leading cause of injury in older adults. They can be pretty serious. This is especially true for those with balance problems or osteoporosis. Because the service runs 24 hours a day, 365 days a year, it will give you greater peace of mind in your home.
Who is Careline for?
The Careline service is suitable for:
- Vulnerable adults of all ages. Including those living alone.
- Families with physical or mental health issues.
- Families living in domestic violence situations.
When you order the Careline service, we ask you to nominate two contacts. They can be a neighbour or a friend. You must provide at least one contact. If you can only provide one contact, we suggest buying a key safe.
Key safes and other safety items
A key safe is a small secure box which can be opened with a PIN number. If a key isn't available, it may be necessary to force entry in an emergency. Careline offers the Supra 500 key safe. It is a key safe which is endorsed by the Metropolitan Police. You can buy the key safe and get it installed for a one-off fee of £75.00.
As well as the key safe, there are other items you can get, including:
- Bed Sensor
- Chair Sensor
- Smoke Detector
- Fall Detector
- Epilepsy Sensor
- Door Exit Sensor
- Key Safe
- Medication Dispenser
- Inserts for Medication Dispenser
- Flood Detector
- Doro Watch
- MindMe
We have a minimum charge of three months' monitoring and rental for all items. The fees below exclude VAT. If you need the alarm for medical reasons, you could get a VAT exemption. This includes frailty as a condition.
| Standard | Premium | |
|---|---|---|
| Annual price | £295.00 | £495.00 |
| Quarterly price | £73.75 | £123.75 |
| Weekly price | £5.67 | £9.51 |
What you will get with each service plan
If you are based in Brent, we can only provide you with the Standard package. This includes monitoring alarm calls only.
| Standard | Premium | |
|---|---|---|
| Base unit and Pendant | ✓ | ✓ |
| Product maintenance | ✓ | ✓ |
| Monitoring - calls | ✓ | ✓ |
| Response call-outs | ✓ | |
| Smoke detector | ✓ | |
| Key safe | ✓ |
Apply for a Careline personal alarm
To apply for the Careline personal alarm service or a key safe, you will need to:
- Tell us what service plan you want to apply for.
- Tell us about your medical conditions/status.
- Provide details of your nominated contact(s).
- Have a Debit Card ready for payment. (If you want to pay online or by Direct Debit).
What Careline customers have to say
We sent out over 500 surveys on customer satisfaction. Of those, 260 service users replied. We are delighted that 97% of our clients were satisfied with the service. Read what our Careline customers have got to say.
Holiday service
We can also provide the service short-term for when you are away. When you return from your holiday, we can uninstall the unit, or you can keep using the service.
Careline performance
Careline is governed by the standards set by the TSA. The TSA has once again accredited us for 2023-26. It's for our consistently high standards. View our service performance and standards.
Looking forward
We are always working to improve our team’s skills to deliver the best service. We have a process to check the quality of our work. It helps our staff grow and improve their call-handling skills.
We are also moving to digital devices and will be ready by 2025. This is when analogue services will stop. This allows our customers to communicate continuously. This will make our customers safer than ever. This switch will help us support people to live independently at home.
Have you got any questions?
For questions, please contact us by phone on: 020 8861 3242 or email us at: careline@harrow.gov.uk.