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Garden waste collection

What happens after you subscribe to garden waste?

If you’ve decided to subscribe and submitted the form, you will receive confirmation of your payment and given a Garden Waste (GW) reference number.  

Please keep this in a safe place as you may need it in future.

Your label will arrive in the post and you will  receive information about when your collections will start.  This will usually be the same day as your normal bin collections.

If you have decided that you no longer wish to use the service, you can get a full refund as long as you let us know within 14 days of you subscribing and paying.  

Informing us after 14 days you will receive a partial refund of the remaining full months. 

When your collections are about to start, there are three key things to do:

  1. Stick the current garden waste collection label on the front of your brown bin as directed in your letter.  If you do not have the current label you can request one online.
  2. Place the correct garden waste content in the brown bin.  Check our what goes in what bin guide if you are unsure.  Try not to press and pack your bin full of garden waste.  If the contents are stuck or make the bin too heavy, it may not be emptied properly. Also remember in winter to ensure your content in the bin is loose before collection.
  3. Put your brown bin out on the edge of your property from 6:00am on the day of the collection. For more information please check out our guide

Your bin may not be collected if any of the above have been forgotten. 

If you have noticed that your bin has not been collected and you have done everything as mentioned above, you can let us know that we’ve missed it and we’ll come back to collect it within three working days once you have reported the bin.