What happens after you subscribe to garden waste?
Once you’ve subscribed, you’ll receive a confirmation of your payment and given a garden waste reference number (which will start with the letters: GW). Please keep this in a safe place as you may need it in future.
You will receive a label to stick on your bin and information about when your collections will start which will be the same day as your normal bin collections. You will get your new bin labels in March.
If you have decided that you no longer wish to use the service, you can get a full refund as long as you let us know within 14 days of you subscribing and paying.
There will be no refunds if you cancel after 14 days.
On your collection days please make sure you:
- Stick your garden waste collection label on the front of your brown bin as directed in your letter. If you do not have a sticker you can request one online.
- Place the correct garden waste content in the brown bin. Check our what goes in what bin guide if you are unsure. Try not to press and pack your bin full of garden waste. If the contents are stuck or make the bin too heavy, it may not be emptied properly. Also remember in winter to ensure your content in the bin is loose before collection.
- Put your brown bin out on the edge of your property from 6:00am on the day of the collection. For more information please check out our guide.
If you are unable to put your bin out on your collection days and you live on your own please look how we can assist you using assisted collection if you already receive this service we will transfer to your garden waste collection.
Read our terms and conditions of the service to see if this is right for you.