|Garden Waste service 2020/21:|
Annual service £75 – collections of garden waste between April 2020 and March 2021 each year every two weeks.
Summer Service – Please note that the sign up window for Garden Waste Summer Service is no longer open.
The Garden Waste start date was postponed for five weeks at the start of the COVID-19 lockdown period, in order to allow us to concentrate on dealing with the essential waste services with a lower number of staff available.
In compensation for this we will be mailing all customers regarding a refund that will be issued to all residents who subscribed to the Garden Waste service prior to April 7th 2020.
You will be asked to access an online form to supply your bank details so that we can refund you.
Although you will have put your banking details onto the payment system when you first applied, these details are processed by a 3rd party secure payment provider, so we do not have access to this data. Similarly if you paid for your service by phone, your bank details will have been entered directly onto our 3rd party secure payment provider system.
Please note that we will not keep your banking details once the refund process is complete.
Please bear with us and you will be contacted in the next couple of weeks.
How can I subscribe to the 2020/21 Garden Waste service?
This year we’ve made some changes to our garden waste service to ensure you get the most out of your subscription.
Sticker sent out
|18th - 31st July 2020||10th August 2020||17th August 2020|
|1st – 14th August 2020||24th August 2020||31st August 2020|
|15th – 31st August 2020||7th September 2020||14th September 2020|
For example you can currently sign up between now and July 31st 2020 for your service to start on the week commencing Monday August 17th 2020.
Your welcome letter and bin sticker will be sent out to you week commencing August 10th 2020.
Please note that only the annual service will be available.
If you don’t have a brown bin, you can order one when you sign up for the service. You can have more than one bin collected but please note that an additional charge is applied for each extra bin you add to your subscription on either plan.
How can I pay for a Garden Waste subscription?
You can pay online for the Garden Waste service so please have your payment details ready when completing your form to avoid losing data.
Please note, the option to sign up with Direct Debit is no longer available for the current subscription cycle.
Discounts are available for customers in receipt of Council Tax Support. If you receive council tax support, this will be automatically calculated through the subscription form.
Single person’s discount does not qualify you for a concessionary rate on your 2020/21 Garden Waste service.
Please note that late sign ups will still need to pay for the full term requested.