Careline personal alarm service

Improvements to the careline service

Our achievements

We have successfully transitioned to a Cloud based Digital platform called Enovation UMO. This is a shift from analogue to a digital monitoring platform.

Digital has an ‘always-on’ connection, between a wider range of devices. This allows them to communicate continuously over the internet, ensuring that service users are safer than ever.

The Enovation UMO monitoring platform is more flexible than the previous analogue system. It enables us to provide professional alarm follow-up services, and  ensure our clients' safety.

Looking forward

We are continuing to develop our team, adopting the appropriate skills to deliver our service effectively. Our quality monitoring process supports staff development and call handling skills, to keep meeting the needs of our clients.

We are committed to our digital transition programme to ensure all our devices are digitally compliant by 2025 when analogue services will be switched off. The digital switch-over will help us to provide support for people to live safely and independently in their own homes.