Our Careline annual report
We measure our performance against the Telecare Services Association (TSA) standards. The following figures illustrate how fast we react to incidents:
- Answering calls within 60 seconds: 98.17%
- Answering calls within 180 seconds: 98.83%
- Speed of installation for urgent referrals: 100%:
- Speed of installation for non urgent referrals: 100%
- Attended 834 emergency visits
Volumes of calls handled by our community alarm officers
- Calls answered: 75591
Maintenance and repairs
In the last 12 months we completed 767 maintenance checks and repairs.
We sent out about 800 customer satisfaction surveys to which 398 people replied. We are delighted that 391 (98.24%) were satisfied with the service, with only 7 (1.76%) dissatisfied.