Careline personal alarm service

Pay for your Careline service

There are a variety of ways to pay your Careline service bill.

Online payments

To make an online payment please use the button below and then select the 'Invoice payers' option on the following page.

You will need your invoice number which you can find on the invoice we sent you:

Pay for your Careline service online

Alternative payment methods

Pay by phone: 020 8424 1220

Choose option 5 and then enter your 9 digit invoice number - please have your credit/debit card ready.

Direct Debit (quarterly)

Instructions to do this are on the back of the invoice. Alternatively we can send you a Direct Debit form by post or email to the details provided on this page.

Online bank transfer

Please make payments to NatWest account 47345098, sort code 601010 and put your invoice number in the reference section.

Cheque by post

Please make your cheque payable to ‘London Borough of Harrow’ and return it in the pre-paid envelope together with the completed tear off slip at the bottom of the invoice. If you require a receipt please tick the box on the tear-off slip and also enclose a stamped addressed envelope to ‘Harrow Council, Cashiers Services, PO Box 729, Harrow, HA3 3RE.


If you have an Alliance & Leicester (Girobank) account, complete the tear-off slip from the invoice and send to: Alliance & Leicester PLC, Bootle, Merseyside G1R 0AA.

Bank or Post Office

Complete the tear-off slip at bottom of invoice and present it to a cashier with payment.

*If you pay at a Post Office any bank other than your own branch you will incur a charge.

Have any questions?

If you have any further questions please contact us by phone on 020 8861 3242 or email