Careline personal alarm service

What Careline customers have to say

Below are some of our customer testimonials in 2023.

Nicholas called to highly commend a staff member for his excellent work when he visited his property today for a maintenance call.

Maureen called to say thank you for sending my replacement strap. Couldn’t believe it when it arrived on Saturday morning when I had just spoken to you on Friday at 3 o’clock. Many thanks again for your help which is greatly appreciated.

Harvinder a new client called, thanking us for taking care of him and a special shout out to Anthony for being so helpful.

Mrs Foreman
Mrs Foreman called today following her telecare equipment installation for her husband. She was singing Anthony’s praises and said how polite he was. She also said Anthony knew exactly what he was doing.

Greetings Careline.

I have been a Careline client for many years. My Keysafe ceased to function and I rang your office and spoke to John who could not have been more helpful. John referred me to Anthony who came next day and replaced the Keysafe. Two days later Anthony returned to show me how to use it. This was service beyond the call and I am really very grateful. Kindest regards and best wishes to you all. Barry.

Daughter of Careline service user
Whilst driving my mum to lunch for her birthday Careline called to see if she was okay and to wish her a very Happy Birthday. My mum was surprised and so appreciative of this and asked why would Careline do this. I explained that I didn’t think this was part of the service provided by Careline, but I hoped it made her feel good and she confirmed it was a lovely gesture and so personal. I was so happy to have been in the car to witness this because it showed a real effort in making Careline residents feel appreciated. My mum has our family around her, but I know a lot of people live alone and Careline is sometimes their only contact with another human. Thank you, John, for taking the time to call and say happy birthday. This was very much appreciated. Daughter of Patricia

Michael who installed the equipment yesterday, was most helpful and informed us that we may return the attached form to you by email.  Thank you so much for your prompt service - it was much appreciated. Many thanks, Wendy.

Kaferstein took her time to express her gratitude for the service she received from Shayna and Kirsty when she spoke with them. She said they were very helpful, very pleasant and so patient with her, she had to give us this feedback.