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Understanding my business rates bill

Business rates annual bills 2021/22

Payments received by 19th March 2021 are shown on your bill. If you have made a payment since that date, this will not be included on your bill. Call Access Harrow on 020 8901 2610 to check  your payment has been received.

If there has been a change to your liability since 19th March 2021 this will not be shown your annual bill and a new bill showing the changes(s) will be sent after the 1st week in April 2021. 

The new instalments on your bill do not include any balance outstanding from 2020/2021 but any credit as at 19th March 2021 will have already been used to reduce your instalments for 2021/2022. 

Why does my bill show a balance outstanding? 

Any unsummonsed balance still owing from 2020/21 or earlier must be paid in full by 31st  March 2021. Check your last bill to see when your instalments are due as there may be a final  payment due on a date in March 2021. 
If you were previously issued with a Summons and the outstanding balance for this is already with Enforcement Agents, you must contact them to make payment. If your balance is subject to a payment arrangement with us, ensure your arrangement is up to date and continue with the payments in addition to your new Bill instalments to avoid recovery action. If this applies to you, you will see a message on your annual bill stating that this balance is ‘subject to court 
proceedings’. 

If you have made a payment after 19th March 2021 it will not show on your bill. If the payment concerned has put your account in credit, deduct the amount of the overpayment from your April 2021 instalment and continue to pay your instalments per your annual bill from May 2021 onwards.


I want a refund for the credit on my account instead of it being used to reduce what I owe for 2021/22

Download the Refund Request Form. Complete it and then upload it at using the evidence upload form. If you request a refund  your bill for 2021/2022 will have to be recalculated and this will increase your monthly payments. This is because they are currently reduced by the amount of the credit concerned.  You will not get a new bill until after the first week in April 2021.

Why is my first instalment date the 20th April 2021?

As requested by Central Government, Harrow Council delayed issuing Annual Business Rate bills until after the 3rd March 2021 Budget announcements. This meant that there was insufficient time to give you enough notice for the 1st April payment date and so for April 2021 only, your instalment date is the 20th. From May 2021, your instalment date will revert to the 1st of the month.

How can I make payment?

You can view methods of payments  or see the back of your bill. You can Set up Direct Debit Payments by following this link: www.harrow.gov.uk/bratesdirectdebit.

If you were previously paying by Direct Debit and this has not been cancelled, this will automatically continue to be your method of payment and you will not need to set up a new Direct Debit instruction for the new financial year. 

I want to pay over 12 months not 10

You have two options to pay over 12 months:
a) Set up a Direct Debit over 12 months 

b)To pay by other ways submit a request using the Business rates enquiry form so we can set up a payment plan through to March 2022.

If changing your payment plan, all payments are due on the 1st of the month. So you need to pay the 1st instalment as requested on your original bill and then follow the new plan extended to March 2022, as detailed on your revised bill. This will be issued after 1st April.

I can’t pay on the 1st of the month

There is no alternative date for Business Rate Payers.

My bill does not show my exemption/relief? 

If you have applied in the last 4-6 weeks your application may still be awaiting processing. Whilst applying for any exemption/relief you must continue to pay as per your bill as this is not grounds for withholding payment. Once your application has been successfully processed a revised bill will be issued and your future instalments will be recalculated. If you have been awarded a full exemption and have made a payment, you can request a refund.

My empty property is now occupied what do I need to do? 

Tell us about this change by completing the online form. Following receipt and the records being updated, the Ratepayer will receive a revised or a new bill as confirmation of the updated Business Rate 
records. 

Why have I been charged for Cross Rail?

If your business premises have a rateable value of over £70,000 you will have to pay a  supplement to cover the costs of Crossrail.

Please refer to Crossrail.co.uk for more information.

What if I want to appeal my rateable value?

There is a business rates appeal process in England, known as check, challenge, appeal.  The Valuation Office Agency (VOA) deals with checks and challenges, while an independent Valuation Tribunal handles appeals.
More information can be found at How to check your rateable value is correct

I’ve got an appeal outstanding on my rateable value; do I have to pay this bill?

Yes. The current bill remains payable until a decision has been reached.

What are the multipliers for 2021/22

The standard non-domestic rating multiplier is 51.2p
The small business non-domestic rating multiplier is 49.9p

When will I get my new bill with the changes on it?

If you reported a change affecting your Business Rates liability after 19th March 2021, any amended bill for 2021/22 will not be sent until after the 1st April 2021.

Where is my Small Business Rate Relief (SBR)?

If your rateable value (RV) is under £12,000 you are entitled to 100% relief, with a tapered reduction being applied to RV’s between £12,001 and £15,000. If your RV is over £15,001 but under £51,000 your Business Rates charge will be worked out using the SBR multiplier which is less than the standard multiplier.
Further information on SBR can be found on our Business rates reliefs page

Will I get Pub Relief? 

Pub relief will not be applicable from 1st April 2021 as the Government scheme for pub relief will end on 31st March 2021. 

I received Supporting Small Businesses relief in 2020/21 will this continue?

The supporting small business relief was created to help ratepayers who had large increases in their business rates as a result of the loss of small business relief. Supporting small business relief started 1 April 2017 and will end in April 2022. Any entitlement that you have to this relief will have been worked out and shown on your Annual bill. 

What is Expanded Retail Rate Relief?

At the budget on 3rd March 2021, the Chancellor announced that eligible ratepayers would continue to receive 100% Expanded Retail Rate Relief for the first three months of the financial year 2021/22 - 1st April 2021 to 30th June 2021. If applicable, your bill will show this reduction.

From 1st July 2021, subject to continued eligibility, relief will reduce to 66% until 31st March 2022. You will be issued with a new bill at that time with instalments to pay. This reduction will end on 31st March 2022. If you are entitled, the relief will show on your annual bill. More information and an application form can be found on our business rates reliefs page.

Expanded Retail Rate Relief Limits
If your business was mandated to close as at 5th January 2021, the amount of reduction that it can receive, is capped at £2million. In any other case, the amount of reduction that a business can receive, is capped at £105,000. If the reductions your business receives exceed the relevant limit, please tell us, quoting the Business Rate Account References concerned and giving details via the evidence upload form.

We will then update our records and issue a new bill with instalments for payment.

When did Expanded Retail Rate Relief start?

There has been a Retail Rate Relief scheme since 2019. This was expanded in 2020/21 to also include other businesses in the leisure and hospitality sectors. Applications for a reduction relating to the 2020/21 financial year, may be made up to 30th September 2021. Details of the different schemes and application forms are available on our Business rates reliefs page. This relief is for occupied premises only. If premises are closed due to Government requirements concerning Covid 19, they will generally be treated as occupied for the purposes of this relief. 

Can I get Nursery Relief?

At the budget on 3rd March 2021, the Chancellor announced that eligible ratepayers would continue to receive 100% Nursery Relief for the first 3 months of the financial year 2021/22 – 1st April 2021 to 30th June 2021. If applicable, your bill will show this reduction. 

From 1st July 2021, subject to continued eligibility, relief will reduce to 66% until 31st March 2022. You will be issued with a new bill at that time with instalments to pay. This reduction will end on 31st March 2022. Nursery Relief Limit The amount of reduction that a business can receive is capped at £105,000 for the period 1st July 2021 to 31st March 2022. There is no cap applicable to the period 1st April 2021 to 30th June 2021. If the reductions your business receives exceed this limit, please tell us quoting the Business Rate Account References concerned and giving details via the evidence upload form.
We will then update our records and issue a new bill with instalments for payment. 

What is Nursery Relief?

This relief was announced on 18th March 2020 and provides 100% relief to premises occupied by providers on Ofsted’s Early Years Register and which are wholly or mainly used for provision of the Early Years Foundation Stage. Details are available on our business rates reliefs page

COVID impact: is there support during the covid crisis for my business?

The Government has provided a range of support lines for businesses which commenced March 2020. These include grants which are applicable to all Harrows local businesses. 
More information on which grants you may be eligible for can be found on our business grants page.

How can I contact the Council about my Business Rates? 

Please see if you can find the answer to your question on our Business rates webpages.
If you cannot find the information that you want then submit an enquiry 
If you need to supply evidence you can upload documents using our evidence upload form.

Contact details are shown on your bill.