Housing Benefit

After you have applied for Housing Benefit

This page includes information on:

What happens after you have submitted your application form

When we have received your completed application form, you will receive an automated acknowledgement email telling you which documents we require. For further information see our guidance for providing evidence for Housing Benefit.
Do check your junk and spam folders for the automated acknowledgement.

When and how you will receive a decision on your application

We aim to make a decision on your application within four weeks.

When we have assessed your application we will send you a letter to let you know: Once your application has been assessed, you will receive an email or a letter by post, with our decision.

How to check the progress of your application

You can check the progress of your application via your MyHarrow Account.  You will need to link your Housing Benefit claim reference to gain access. If you need help to link your claim follow the steps on the MyHarrow Account help page.

How to provide documents

We will send you an email or letter informing you of the documents you need to provide.

Please read the contents of the email or letter carefully, make sure that you provide all of the documents we have requested

The documents can be uploaded via the evidence upload form, this will help us to process your application as quickly as possible.

For guidance on the types of documents we will accept see the providing documents for Housing Benefit and Council Tax Support page.

What to do if you don't understand your Housing Benefit letter

We have created a guide to help you to understand your Housing Benefit letter. It explains the different sections on the letter and the information we used to assess your application.

Your first payment

For general information on Housing Benefit payments see the Housing Benefit payments page.

What to do if you disagree with your entitlement

If you disagree with your entitlement you can submit a dispute. For information on how to submit a dispute see the Housing Benefit disputes and appeals page.

Viewing and managing your claim online

Manage your claim online via your MyHarrow Account.

You will need to link your Housing Benefit claim reference to your My Harrow Account.
If you sign up for email notifications we will be able to notify you by email when your claim has been updated. 

If you submit a dispute or appeal we might not be able to inform you of an update to your claim via the email notification service. However you can still check the progress of your claim through My Harrow Account, just select the ‘correspondence’ tab in the account and you will be able to view if we have made a decision on your claim and sent you any correspondence.

Reviewing your Housing Benefit claim

We take steps to identify changes that haven’t been notified to us. If we are informed of changes that will reduce your entitlement to Housing Benefit, you will have to pay back the difference.