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Benefit disputes and appeals

Housing Benefit disputes and appeals

If you disagree with your entitlement to Housing Benefit you can submit a dispute.

You can submit a dispute by:

  • completing the the housing benefits online form
  • posting a letter to the Housing Benefit disputes and appeals office (address below)

You must submit it within one month of the assessment.

What to do when submitting a dispute

When you submit a dispute please ensure you provide the following information:

  • the date of the decision you are asking us to review (you can find this on your housing benefit letter)
  • the reason you believe the decision is wrong
  • any evidence to support what you are telling us

If you do not provide all of this information we will not be able to consider your dispute. Please write your claim reference number (a seven digit number) on documents you send in.

How long will it take to assess my dispute?

We aim to make a decision on your dispute within eight weeks of us receiving it.

Checking the progress of your dispute

We aim to make a decision on your dispute within eight weeks of us receiving it.

You can check the progress through your MyHarrow Account. If we have finished assessing your dispute, we will send you a letter informing you of our decision. You will be able to view the letter on your account. If we have made a change to your claim and your entitlement has changed, we will send you a decision notification. You will be able to view the decision notification letter on your account.
If you haven’t been sent a new letter or decision notification, we are probably still assessing your claim.

What to do if you disagree with the result of your dispute

If you disagree with the result of your dispute you can submit an appeal. 

To submit an appeal please complete the appeal form. The form should be returned to the Housing Benefit disputes and appeals office.

Housing Benefit disputes and appeals

Address:
Civic Centre
Harrow
Middlesex
HA1 2DU