If you disagree with the housing benefit department's decision regarding your housing benefit or council tax support you can submit a dispute.
Your dispute must be submitted within one month of the assessment. Please submit your dispute:
- via the housing benefits online form
- post a letter to the housing benefit disputes and appeals office (address below)
Essential information when submitting a dispute
When you submit a dispute please ensure you provide the following information:
- the date of the decision you are asking us to review
- the reason you believe the decision is wrong
- any evidence to support what you are telling us
If you do not provide all of this information we will not be able to consider your dispute.
Please write your claim reference number (a seven digit number) on documents you send in. If you do this, we should be able to make a decision on your claim quicker.
Checking the progress of your dispute
We will make a decision on your dispute within 8 weeks of us receiving it.
If you would like to check the progress of your dispute please sign in to your MyHarrow Account. You will be able to view the stage of your dispute and any letters we may have sent you on the account.
Please do not contact us to check the progress of your dispute until after the 8 week period has passed. This will enable us to process your application more quickly.
What to do if you disagree with the result of your dispute
If you disagree with the result of your dispute you can submit an appeal. You will need to download, complete and return an appeal pack or post a letter to the housing benefit disputes and appeals office (address below).
Council tax support
If you disagree with the council's decision regarding your council tax support there is a separate procedure you must follow which involves the Valuation Tribunal. Further information can be found on the council tax support disputes and appeals page.
Housing benefits and council tax support officeAddress: