After you have applied for Council Tax Support
This page includes information on:
- what happens after you have submitted your application form
- how to provide documents
- when and how you will receive a decision on your application
- how to check the progress of your application
- what to do if you disagree with your entitlement
- checking and managing your claim online
When you submit your application form, we will send you an email within 24 hours to confirm:
- it has been received
- the documents you will need to provide if necessary
We will send you an email informing you of the documents you need to provide. The easiest and quickest way to submit the documents is via our evidence upload form.
Alternatively the documents can be posted to the Council Tax Support office. While we discourage people from traveling to the civic centre, you can leave the documents in the post box in the Civic Centre 1 reception area. You will need to write your claim reference number (a seven digit number) on any documents provided. The post box is open 7am to 7pm Monday to Friday. You will need to write your claim reference number (a seven digit number) and put in an envelope clearly marked ‘FAO Housing Benefit’.
We aim to make a decision on your application within four weeks of receiving it. When we have assessed your application:
- if you qualify for Council Tax Support - we will send you a revised bill
- if you do not qualify for Council Tax Support - we will send you a letter to explain
You can check the progress of your application via MyHarrow Account. You will need to link your Council Tax Support claim to your MyHarrow Account to gain access. If you need help to link your claim follow the steps on the MyHarrow Account help page.
If we have assessed your application the details will be available on your account.
If your application has not been assessed, we may have sent you a letter asking you to provide us with further information. You can check if we have sent you any letters in the correspondence section.
If you disagree with your entitlement you can submit a dispute. For information on how to submit a dispute see the Council Tax Support disputes and appeals page.
The quickest and easiest way to check and manage your claim and council tax account is online via My Harrow Account.
To begin you will need to add your claim and council tax account to your MyHarrow Account.
When you have added your claim and council tax account you will be able to view information on your claim, including any correspondence and payments.
If you sign up for email notifications - we will be able to notify you by email when an update has been made to your claim. No need to chase progress - you will be instantly notified when an assessment has been made on your claim.
If you submit a dispute or appeal we might not be able to inform you of an update to your claim via the email notification service. However you can still check the progress of your claim through My Harrow Account. Just select the ‘correspondence’ tab in the account and you will be able to view if we have made a decision on your claim and sent you correspondence.
Reviewing your Council Tax Support claim
We take steps to identify changes that haven’t been notified to us. If we are informed of changes that will reduce your entitlement to Council Tax Support, you will have to pay back the difference.