After you have applied for Council Tax Support
This page includes information on:
- what happens after you have submitted your application form
- how to provide documents
- when and how you will receive a decision on your application
- how to check the progress of your application
- what to do if you disagree with your entitlement
- checking and managing your claim online
When you submit your application form, we will email you within 24 hours to confirm:
- it has been received
- the documents you will need to provide if necessary
We'll email you to let you know which documents you need to provide. The easiest and quickest way to submit the documents is via our evidence upload form.
You can also submit documents at Greenhill Library. Staff are available there to help if you need a hand using the self-scanners.
Using these channels will ensure your documents are quickly matched to your claim.
You will need to write your claim reference number (a 7-digit number) on any documents provided. You will need to write your claim reference number (a 7-digit number) and put in an envelope clearly marked ‘FAO Housing Benefit’.
Further detail on how to provide documents can be found on our Providing documents for Housing Benefit and Council Tax Support pages.
We aim to have a first look at your new claim form and issue a response within 10 working days. If we need more information, we may not be able to assess your claim at this point. If that is the case, we will write to you to tell you what we need. We may also try to phone you to inform you of what is needed.
- if you qualify for Council Tax Support - we will send you a revised bill
- if you do not qualify for Council Tax Support - we will send you a letter to explain
You can check the progress of your application via MyHarrow Account. You will need to link your Council Tax Support claim to your MyHarrow Account to gain access. If you need help to link your claim follow the steps on the MyHarrow Account help page.
If we have assessed your application the details will be available on your account.
If your application has not been assessed, we may have sent you a letter asking you to provide us with further information. You can check if we have sent you any letters in the correspondence section.
If you disagree with your entitlement you can submit a dispute. For information on how to submit a dispute see the Council Tax Support disputes and appeals page.
The quickest and easiest way to check and manage your claim and council tax account is online via My Harrow Account. To begin you will need to add your claim and council tax account to your MyHarrow Account. You will then be able to view information on your claim, including any correspondence and payments.
If you sign up for email notifications we'll notify you instantly by email when an update has been made to your claim.
If you submit a dispute or appeal we might not be able to inform you of an update to your claim via email. However you can still check the progress of your claim through your My Harrow Account. Just select the ‘correspondence’ tab in the account. From there you'll be able to see if we've made a decision on your claim, and sent you correspondence.
Reviewing your Council Tax Support claim
We take steps to identify changes that have not been notified to us. If we are informed of changes that will reduce your entitlement to Council Tax Support, you will have to pay back the difference.