Harrow Libraries terms and conditions

The Harrow Library Network (HLN) provides internet access in our libraries. It is our mission to provide opportunities for learning in our libraries. Internet access is free and is available to users.

Members need to upgrade their membership before using the internet. Non-members of the library need to show a passport, driving licence or ID card on first use. They will receive a user card that they must show on future occasions.

We have limited devices for public internet access. So, we limit browsing sessions. All users must agree to a code of conduct for use of free internet services. For more about computer bookings, see our computer bookings section.

Your responsibilities and code of conduct

We ask that computer users:

• use headphones for audio or video
• do not view offensive or embarrassing content.
• do not use the internet for illegal activities.

We have no control over the quality of information on the internet. Some online information may be wrong. It may also be offensive. We provide access to email services, but do not offer access to:

• network games
• online chat rooms and discussion groups
• Social networking sites.

We recommend caution using online banking.

We use filtering software. It guards against illegal and offensive websites. We subscribe to a third party filtering service. But, please be aware that no filter can be 100% efficient or up to date.

We cannot guarantee that it will block all offensive material. You are responsible for your own viewing and for that of users under 18 in your care. Our computers are shared by users of all ages and backgrounds. We ask you to be sensitive of others’ values and beliefs. If you feel that a website has been filtered in error, please report this to staff.

When using our computers in our libraries, you agree to abide by the following:

• You must use your own library card to book a computer. You should not use login credentials of other users.
• Only one person is allowed at a computer unless agreed otherwise with staff.
• Please be considerate of other computer users.
• You must respect privacy and behave in a way that does not cause disruption.
• Do not view anything that is obscene or offensive. This includes porn, violence, or racist material. This also applies to use of your own equipment on library premises.
• Do not install your own software on any of the computers. You can only use the applications provided.
• You must not damage or alter any equipment or software.
• You must not attempt to bypass our security systems.
• Do not break copyright laws. This includes when downloading, copying, or printing.
• Do not use computers to make unauthorised entry into other networks.
• Do not use the internet for business purposes.
• Do not download files such as torrents or similar files. This includes visiting pirate or proxy websites.
• Do not use the Library’s address for deliveries.

Violations may result in the loss of access. We will handle unlawful activities. We will deal with them appropriately.

Safe usage and security

• You are responsible for keeping your password secure.
• We cannot guarantee that your session can be extended. You cannot recover documents saved to a computer after a session has ended.
• We are not responsible for errors, damage, or loss of data.
• Parents or guardians are responsible for children's use of the internet.
• We keep a record of how computer facilities have been used. We follow GDPR and try to protect your personal information. We may have to share data about your computer to authorised agencies.
• We will scan any external storage for viruses. Any infected files may be deleted.
• Documents saved to any public computer are deleted at the end of a session. This includes cookies and web browsing history.
• Be sure to delete any confidential data and log out of any personal accounts. Users perform such transactions at their own risk.
• To use the internet, children (under 7s) must have a parent or carer be with them at all times. If you find an unsuitable website, please tell a staff member.
• We have no duty (as allowed by law) to pay you for any direct financial loss. This includes loss of profit, revenue, time, or data. It also includes loss of expected savings, business, or use. It includes loss from business interruption. It also includes disclosure of confidential information. It also includes loss from using or not being able to use the service. It includes loss from a failure, suspension, or withdrawal of all or part of the service. It also includes damage to physical property. It applies regardless if we knew about the chance of such loss.

Our Wi-Fi Service

You need to have a library membership card to access our Wi-Fi service. By using our Wi-Fi service, you agree to the following terms and conditions:

• London Borough of Harrow are not liable for any damages or actions from your use of the Wi-Fi.
• We do not guarantee that this service will work on every computer. It may not work with all wireless network adapters. This service is provided as is, with no warranty expressed or implied.
• You are responsible for making sure your equipment you use is safe.
• You are in charge of protecting your device from viruses.
• Sometimes we may have to interrupt the service. If we do, we will fix it as soon as we can.
• You accept that we have no control over the information sent over the service.
• We cannot guarantee the security of your personal data. This includes files and confidential data.
• You will not use this service to access networks that do not belong to you.
• You may not use the service to make or spread malware or viruses. You also may not use it for any cybercrime.
• If you use the service to access licenced content or software, you must obey their terms.

Guidance and staff help

Staff are on hand to help library users get connected to internet. They will try to answer your questions and offer safe browsing tips. Staff can provide training but cannot help you carry out extensive research.

We want to know what you think of our internet service. Please feel free to ask questions or raise concerns at any time.