Fees & charges and terms of use

Library users are required to comply with Library Byelaws.

Membership

It is free to join Harrow Libraries. The Library Authority provides facilities for the borrowing of items by current holders of a valid LLC library card. The Library Authority is legally required to provide a service to those who live, work or study in the Authority.

A person must register in order to obtain lending facilities and must undertake to observe the Rules and Regulations.

Charges are payable for the borrowing of some audio/visual materials and other such items as the Library Authority shall from time to time determine. Books, including audio books, in the library catalogue may be reserved free of charge. There is a charge for reserving CDs and DVDs from outside the Library Authority. A charge will be made for obtaining items and photocopies of material from outside the LLC Library Service. These charges are payable in advance before point of issue. Users are responsible for paying the replacement value, as assessed by library staff, of any item lost or damaged whilst on loan to them.

Cards may be used in any LLC library. A user who already holds an LLC membership card will not be issued with a card by the Library Authority. Users must bring their cards with them whenever they wish to use any library service.

Users are responsible for their own membership card, and for all the books and other items borrowed on their cards and for all charges incurred in respect of such items. Loss of cards must be reported immediately. Change of address must be reported immediately. A user who loses or damages their user card is liable to pay a replacement charge as determined from time to time by the Library Authority.

Acceptance of our Rules and Regulations

By signing the library membership form, you are accepting the Library Rules and Regulations.

Loans

Library members are required to have their library card with them to borrow items and to make a computer booking.

The standard loan period for books and CDs is 21 days, and 7 days for DVDs. Items may be renewed for further loan periods, and DVDs renewed only once for a further 7 days provided that the item has not been reserved by another user. Such items are subject to recall at the end of the renewal period if reserved by another user. Items on loan can be returned to any library within the LLC. Items must be returned, or the loan period renewed on or before the date due for return. Charges will be payable for any items not returned by the due date. Current fees and charges are available in the library. No renewal of the loan period will be granted for items that have been reserved by another borrower. Renewals may be arranged by person, by telephone or over the internet.

Certain categories of books and other items as prescribed by the Library Authority may not be available for reservation.

Customers will be charged for lost or damaged items. The Library Authority complies with the British Board of Film Classification, and will not issue items to anyone under the age stated. It is the responsibility of the user to comply with the Copyright, Designs and Patents Act 1988. Any infringement of copyright will rest with the individual.

Internet Usage Policy

The Internet may be accessed upon production of the user's membership card. Access to the Internet is conditional upon compliance with the IT policy for acceptable use.

Harrow Libraries offer free PC usage and access to the Internet, however customers are asked to note the following:

• Users are required to use headphones if listening to audio files or watching videos
• Users are required not to view anything likely to cause offence or embarrassment, specifically pornography
• Users are required not to use the Internet to act illegally

Users can book:

• A session for up to 60 minutes
• A maximum of two sessions in one day

Each booking is held for ten minutes after the start time. If users do not log in within that time, the booking for that session will be cancelled.

The use of public PCs is monitored to ensure these conditions of use are observed and followed. Library staff have the discretion to terminate Internet access in the event of misuse.

Children and Young People

Children and Young People aged up to 16 years of age must register with the consent of their parents or guardians, who are required to undertake to be responsible for items borrowed by the child or young person and to pay any charges incurred.

Children of any age may be registered as users and are permitted to borrow books and other items. Children may have access to the Internet after the parent / guardian has given consent or completed the relevant section of the child’s membership application form.

We have a duty of care for children, young people and vulnerable people, and a Safeguarding Policy to guarantee the safety of our users.

Lost Property and Damage

The Library Authority is not responsible for damage to personal equipment caused by faulty DVDs or CDs. Users should always check the state of DVDs and CDs before inserting them into equipment. You must report any damaged items to staff as soon as possible.

Using the Premises

Anyone is welcome to use our premises, whether they are library members or not. Private tuition is allowed only on a one-to-one basis, and only in open-plan spaces. Private tuition for two or more people is only allowed in the Meeting Rooms, which must be booked in advance - there is a charge for this service. Our priority is to provide a safe and welcoming environment to all library users. We work hard to provide you with an excellent service and expect all our staff and other library users to be treated with respect.

Antisocial behaviour which includes verbal or physical abuse towards library staff and customers is unacceptable. It will not be tolerated. Such behaviour will result in being asked to leave the premises and may result in a ban from using library services.

Data Protection

Your personal details are required for the creation of a library account. This information is password protected and only accessible to library staff. Details of all completed transactions i.e. items borrowed and returned, are kept within the system for two years and details of non-completed transactions i.e. items borrowed and not returned are kept for six years.

You can sign in to our online catalogue to view the last 18 months of your borrowing history: https://llc.ent.sirsidynix.net.uk/client/en_GB/harrow

We collect and use depersonalised details, which do not identify you as a named individual for statistical analysis of our services, such as library usage and the number and type of library items borrowed. This allows us to review and provide better services.

Essential notices, Marketing and E-Newsletters

When you register for a library account we will need to collect your email address. This is so that we can send you pre-overdue, overdue and reservation notifications and by registering for an account you are agreeing to receive these essential notifications.

You can choose to opt in or opt out to receive marketing emails that alert our members to new services and events that may be of interest. You can opt out of receiving marketing communications at any time by using the ‘Unsubscribe’ link at the bottom of the marketing emails.

Links to other sites

The council does not endorse any external linked sites contained on this website and is not responsible for their content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Copyright

All material on this website is the copyright of Harrow Council unless otherwise stated. Material on this site is for personal, non-commercial use. No part of the site may be copied or adapted without the written permission from Harrow Council. Copying or use of the Harrow Council logo and graphics accessed from this website is not permitted without the prior approval from the respective copyright owner.

The Ordnance Survey map data on this website is provided by Harrow Council under licence from the Ordnance Survey in order to publicise local services. Use is restricted to viewing online and printing one copy.

The information you receive online is protected by the copyright laws of the UK. The copyright laws prohibit any copying, redistributing or repurposing of any copyright-protected material without permission.

Photocopies are provided subject to the provisions of the Copyright, Designs and Patients Act 1988, and upon payment of the appropriate charge.

Online forms

We take reasonable steps to try to enable our online forms to work on recent versions of the most common browsers and devices. However, from time to time, you may need to use a different browser and/or device in order to use a particular form.

This council always acts upon your choices around what type of communications you want to receive and how you want to receive them. Where you have signed up for one of our newsletters, we use email newsletters to inform you of what we’re doing, news and events. You have a choice about whether you wish to receive information from us. If you no longer want to receive our newsletters, then you can do this by clicking the unsubscribe link on every email.

Disclaimer

Harrow Council makes every effort to provide up-to-date and accurate information on this website. However, the council and other parties involved in providing the website's content give no warranty for its accuracy. The council does not accept any liability for any loss, damage, or inconvenience arising from the use of information on the website. We are not liable for any claim, injury, loss or damage resulting from the use of this website or the information on it. This includes, but is not limited to, any financial loss or data loss you may incur through downloading malicious software.

While every care has been taken in the compilation of this information, Harrow Council will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages. The council is not responsible for the content of other websites.

The information provided on this website does not constitute business, medical or other professional advice. Medical advice should be sought through your GP or local medical centre.

Personal information collected via online forms

Our policy is to respect and protect the privacy of anyone who visits our website. Where we ask you for personal information via an online form, this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary. If you are concerned about providing your personal information online please contact us and we will arrange alternative means for you to provide this information

Privacy

Harrow Council seeks to comply at all times with the GDPR regulation and the UK Data Protection Act (the Data Protection Legislation).

You can view our full policy here:

GDPR Privacy Notice for Harrow Council

The above policy covers the following topics:

• Our name and contact details
• The contact details of our data protection officer
• The purposes and legal bases for processing your personal data
• The sources and categories of personal data we obtain
• The recipients or categories of recipients of your personal data
• The details of transfers of personal data overseas
• How long we keep your personal data
• Your rights in respect of the processing
• Your right to withdraw consent in certain circumstances
• Your right to lodge a complaint with the ICO
• When you must by law provide your personal data to us

In addition to the council-wide policy above, you may also wish to view the library service departmental privacy policy which you can download here:

Harrow Library Services Privacy Notice

Use of IP addresses and cookies

We collect IP addresses only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable, which means that while your user session will be logged you will remain anonymous to us.

We use cookies to audit the use of our website and help us to customise the website for your visit. We do not store or transmit any personally identifiable data on these cookies. You can change your cookie policy at any time in the security settings in the browser you use to access the internet. Please note however, that rejecting all cookies may impact your enjoyment or use of this website.

Data quality

Harrow Council is committed to the highest standards of quality of information. If you think that there are any errors or information that is out of date, please notify the webmaster on webeditor@harrow.gov.uk. We are not responsible for the content of any external site linked to from within this site.