Careline personal alarm service

Falls are a leading cause of injury in older adults. They can be pretty serious. This is especially true for those with balance problems or osteoporosis. Because the service runs 24 hours a day, 365 days a year, it will give you greater peace of mind in your home.

Who is Careline for?

The Careline service is suitable for:

• Vulnerable adults of all ages. Including those living alone.
• Families with physical or mental health issues.
• Families living in domestic violence situations.

When you order the Careline service, we ask you to nominate two contacts. They can be a neighbour or a friend. You must provide at least one contact. If you can only provide one contact, we suggest buying a key safe.

Key safes and other safety items

A key safe is a small secure box which can be opened with a PIN number. If a key isn't available, it may be necessary to force entry in an emergency. Careline offers the Supra 500 key safe. It is a key safe which is endorsed by the Metropolitan Police. You can buy the key safe and get it installed for a one-off fee of £75.00. 

As well as the key safe, there are other items you can get, including:

• Bed Sensor
• Chair Sensor
• Smoke Detector
• Fall Detector
• Epilepsy Sensor
• Door Exit Sensor
• Key Safe
• Medication Dispenser
• Inserts for Medication Dispenser
• Flood Detector
• Doro Watch
• MindMe

We have a minimum charge of three months' monitoring and rental for all items. The fees below exclude VAT. If you need the alarm for medical reasons, you could get a VAT exemption. This includes frailty as a condition.

• Annual price: 
  • Standard: £295.00
  • Premium: £495.00
• Quarterly price:
  • Standard: £73.75
  • Premium: £123.75
• Weekly price:
  • £5.67
  • £9.51

What you will get with each service plan

If you are based in Brent, we can only provide you with the Standard package. This includes monitoring alarm calls only.

What Careline customers have to say

We sent out over 1200 surveys on customer satisfaction. Of those, 666 service users replied. We are delighted that 97.90% of our clients were satisfied with the service. Read what our Careline customers have got to say.

Holiday service

We can also provide the service short-term for when you are away. When you return from your holiday, we can uninstall the unit, or you can keep using the service.

Careline performance

Careline is governed by the standards set by the TSA. The TSA has once again accredited us for 2023-26. It's for our consistently high standards. View our service performance and standards.

Improvements to the Careline service

We have switched to a Cloud based Digital platform, UMO Enovation.  This means we now use a digital call monitoring platform. The new platform has an ‘always-on’ connection between a wider range of devices.  The continuous online communication means service users are safer than ever before. 

Safety is of the utmost importance. The new platform's flexibility allows Careline to provide professional alarm follow-up services.

We have finished upgrading all our analogue alarms to digital.

Looking forward

We continue to develop our team to ensure we have with the right skills to deliver our service. 

We check the quality of our calls to:

• support staff development
• develop call handling skills
• make sure we meet the needs of our clients