If there is a change to your household or personal circumstances, and you get Housing Benefit and/or Council Tax Support, you need to let us know.
If you cannot report a change, someone else can report it for you. They report it on your MyHarrow Account if they have power of attorney for you, or if they are over 18 and are acting as your appointee. Evidence of this will be required.
If someone is acting on your behalf the process might take longer. Find out more about attorneys, deputies and appointees
Before you start
- You will need your login details for your MyHarrow Account.
- Your Claim reference must be linked to your MyHarrow Account. If you need help, follow the steps on MyHarrow Account support.
- Please have your supporting documents ready to upload.
You can begin to report the change via the button below
When to tell us about a change
You need to report changes within 1 month. If you report it later, you will only get the increase in your entitlement from the Monday after reporting it.
Providing documents
Please make sure you have your supporting documents ready when you report the change. You will need to upload them via your MyHarrow account. The documents will help us assess your change in circumstance as quickly as possible.
If you do not have all the documents while reporting the change you can still submit them at a later date, via the evidence upload page.
When we get your application form we'll email you. We'll tell you if you need to provide more documents. For information on the type of documents which are acceptable, see Guidance for providing evidence for Housing Benefit and Council Tax Support.
If you cannot provide the evidence required on time, contact us using the Benefits General Enquiry form
If the documents need to be provided in a different format, we will write to you.
Circumstances where you will need to move on to Universal Credit
Housing Benefit is being replaced by Universal Credit. Some changes to your personal circumstances or household will mean that you can no longer receive Housing Benefit. Instead, you'll need to apply for Universal Credit. Find out what changes will require that you transfer to Universal Credit.
Universal Credit does not cover the costs for Council Tax. If you are transfer to Universal Credit and need help to pay Council Tax, you will need to apply for Council Tax Support. Find out more about Universal Credit.
Private tenants
The amount of Housing Benefit you're entitled to when you're a private tenant is determined by a Local Housing Allowance (LHA). The LHA rate for your household will be the maximum amount of benefit you will be entitled to.
Find out if your LHA rate will change due to your change in circumstances.
How we will share your information
When you apply for Housing Benefit, Council Tax Support or Emergency Relief, we use your information to process your application. We also use it for other purposes. For further detail please download our privacy notice.