An overpayment of Housing Benefit takes place when you are paid more Housing Benefit than you are entitled to or you were paid Housing Benefit but you was not entitled to it.
When you are overpaid Housing Benefit we will inform you in writing. The letter will explain:
- how much the overpayment is
- what period it covers
- why the overpayment occurred
If you would like a more detailed explanation of the overpayment or if you disagree with the overpayment please complete the online form.
How we recover overpayments
We will recover the overpayment using one of the following methods:
- deductions from your ongoing Housing Benefit entitlement
- deductions from other benefits such as Universal Credit, Income Support or Job Seekers Allowance
- payments to us directly - if you are no longer entitled to Housing Benefit and you don't receive any other benefits, we will send you an invoice. You will need to pay the overpaid amount back to us directly.
If the deductions from your ongoing Housing Benefit entitlement are causing you hardship you can ask us to review the amount we are deducting. You may be asked to provide proof of how the overpayment is causing you hardship.
To request a review complete the online form.
Landlords and overpaid Housing Benefit
If your landlord receives your Housing Benefit payments directly, we will inform them when your Housing Benefit has been overpaid. We will also let them know if we have decided to recover the overpayment from your ongoing Housing Benefit entitlement. Your landlord will not be able to appeal against our decision to recover the payment from your ongoing Housing Benefit entitlement.
If there is a difference between the amount of Housing Benefit you receive and your rent, you will be responsible for paying the difference.
What to do if you disagree with your entitlement
If you disagree with the amount of Housing Benefit you are entitled to you can submit a dispute. Further information can be found on the Housing Benefit disputes and appeals page.
Council Tax Support overpayments
You can read information about Council Tax Support overpayments on the Council Tax Support overpayments page.