Benefit overpayments

An overpayment of Housing Benefit or Council Tax Support takes place when you are paid:

  • more benefit than you are entitled to, or
  • a benefit you are not entitled to

Housing Benefit overpayments

When you are overpaid Housing Benefit we will inform you in writing. The letter will explain:

  • how much the overpayment is
  • what period it covers
  • why the overpayment occurred

If you would like a more detailed explanation of the overpayment or if you disagree with the overpayment please complete the online form.

How we recover overpayments

We will recover the overpayment using one of the following methods:

  • deductions from your ongoing housing benefit entitlement
  • deductions from other benefits such as Universal Credit, Income Support or Job Seekers Allowance
  • payments to us directly - if you are no longer entitled to Housing Benefit and you don't receive any other benefits, we will send you an invoice. You will need to pay the overpaid amount back to us directly.

If the overpayment deductions are causing you hardship you can ask us to review the amount we are deducting. To request a review complete the online form. You may be asked to provide proof of how the overpayment is causing you hardship.

Landlords and overpaid Housing Benefit

If your landlord receives your Housing Benefit payments directly, we will inform them when your Housing Benefit has been overpaid. We will also let them know if we decide to recover the overpayment from your ongoing housing benefit entitlement.
If we decide to recover the overpayment from your ongoing housing benefit entitlement, you will be responsible for paying the difference between the rent you are charged and the amount of Housing Benefit you receive. Your landlord will not be able to appeal against our decision to recover the payment from your ongoing housing benefit entitlement.
We will recover an overpayment from your landlord, if they were receiving the payments and they could have been expected to know they were being overpaid.

Overpaid Council Tax Support

When you are overpaid Council Tax Support the overpayment is added to your council tax bill. You will receive a council tax bill with the revised balance and a new instalment plan. You will then need to pay your bill according to the new instalment plan.

What you should do if you disagree with our decision

If you disagree with our decision regarding your Housing Benefit or Council Tax Support you can dispute the decision. Further information can be found under housing benefit disputes and appeals.

Housing Benefit and Council Tax Support Office

Civic Centre