Blue Badges

Replacing lost or stolen Blue Badges

If your Blue Badge is lost or stolen you can download and complete the Blue Badge replacement application form.

There is a £10 fee for replacement blue badges. You should pay this before sending the application form.

Before you start

Please have the following ready:

  • Six digit Blue Badge reference number which is 002930 (This is the same for all customers)
  • Debit / credit card 
  • Pen and paper to write down the card authorisation number

And follow the payment process below 

  • Dial 020 8424 1220.
  • Select Option 9 for ‘Other Payments’ followed by Option 2 for ‘Blue Badge payment’. 
  • Key in reference number 002930 when prompted during the phone call


After your phone call

At the end of the telephone payment process you will be given a card authorisation number:

  • please make a note of the card authorisation number as you will need to send it with your application.
  • After you have made the £10 payment please send the completed application form and card authorisation number to or by post to Concessionary Travel Team, Access Harrow, PO BOX 1358, Harrow, HA3 3QN


Receiving your replacement Blue Badge

Your replacement Blue Badge will be posted to you when it has been processed.

Stolen Blue Badges

If your Blue Badge is stolen you will need to report it to the Police before applying for a replacement. You can report it online or call 101 to obtain a crime reference number.

Returning a badge

If a replacement badge has been issued for one that is lost or stolen and the original is found / recovered - then the original badge must be returned to the Concessionary Travel Team address below.

Concessionary travel team

Address: Concessionary Travel Team
Access Harrow
PO BOX 1358

Telephone: 020 8901 2680