Are we doing things right or is something wrong?
- Are you pleased with the help you get?
- Are you unhappy about the help you get?
We are here to listen to you.
There are 4 ways to tell us:
- Use our online forms to:
- Request a call from the complaints team by contacting Access Harrow: 020 8901 2680
- Email us at complaints.adultsandchildren@harrow.gov.uk
- Write to us at: Adults and Children's Complaints, Harrow Council Hub, Forward Drive, Harrow HA3 8FL
If you need help to tell us - ask a friend, someone in your family or an advocate to talk to us for you.
Families and carers can make complaints on behalf of care users, and we may ask for the care user’s consent in some instances.
The complaints team can also provide advice and assistance on making a complaint and advocacy support.