Adults and Children’s Services Complaints

Are we doing things right or is something wrong? 

  • Are you pleased with the help you get?
  • Are you unhappy about the help you get?

We are here to listen to you.

There are 4 ways to tell us:

If you need help to tell us - ask a friend, someone in your family or an advocate to talk to us for you.

Families and carers can make complaints on behalf of care users, and we may ask for the care user’s consent in some instances.

The complaints team can also provide advice and assistance on making a complaint and advocacy support.

Complaints and feedback annual reports