Do you have an account?
To book, change or cancel a bulky waste collection, you must sign in to your MyHarrow account.
What we do and don't collect
We collect many common items. These include mattresses, fridges, and small sofas.
- View examples of what we do collect
- View examples of what we do not collect
If you would like us to collect a garden shed, email bulky.waste@harrow.gov.uk. Include your address and photos of your shed. We will reply and tell you how much it will cost for collection.
Things to consider after making a booking
Some things to consider when you book your collection:
- We will collect your items from 6am on the collection day. You can place items outside your property from 4pm the day before.
- Ensure items are easy to see and access. Try not to block the public pavement.
- If you live in a flat, leave your items by your communal bin area.
- Ensure items are not mote than 5 feet long. This is except for mattresses, sofas, and fridges.
- Make sure all carpets are rolled up. They should be no more than 5 feet long
- Items must be tied up or taped together in bundles.
- Try to keep furniture as dry as possible. You can use covers.
- Only booked items will be collected. Items that have not been booked will be left.
- We will not call or knock on your door. We will collect booked items from the front of your property.
How much does it cost?
You can book one free collection in a 12-month period. You can book another free collection 12 months after your first one.
You can pay to add more than 4 items to your booking. You can pay to book extra collections.
Fees for your free annual bulky waste collection
- Your annual booking of no more than four items is free.
- You can add up to four (but no more than eight) extra items for £28.45.
For example, if it is your first free collection you can get up to four items collected for free. If you wanted to add more items to this order you can add up to four more items for £28.45 in total.
You will lose your free collection for the year if you don't put your items out. You will also lose your free collection if you put out items that are not in your booking.
Fees for standard bulky waste collections
After using your free collection, the service will cost:
- for bulky waste collections of 1-4 items: £59.70
- for bulky waste collections of 5-8 items: £87.70
- for bulky waste collections of 9-12 items: £115.70
Making a change to your booking
You cannot make a change to a booking after it has been completed. You will have to book a new collection at the standard rate.
If you forget to put your items outside your property for collection, you can book a return pickup. The return pickup will cost £18.17.
Cancelling a bulky waste collection
- To cancel a booking sign in to your account. Then select 'book or cancel a collection'.
- Once signed in, you can manage your booking by going to the 'your bookings' section.
- You can change the date of your booking up to 2 working days before your collection. Our working days are Monday to Friday 6am to 3pm.
- If you cancel your booking within 2 working days of your collection, you will not get a refund. (Where payment has already been processed.)
- If you are using your free collection, this will be reset if you cancel at least 2 working days before the collection.
Donating your items
You can donate your bulky waste items to a charity shop or community group. Some unwanted items can still be useful and can go to a good cause at no cost to you.
You may also want to consider social media to sell or giveaway your unwanted items.
Trade waste and commercial residents
Only residents of Harrow can book a bulky waste collection. Trade waste customers can’t book a collection online. To request a trade waste collection, email tradewaste@harrow.gov.uk.
Buying a new appliance?
If you are buying a new appliance, see if the retailer has a pickup service. Some retailers will take away your old items when delivering your new one(s),
New resident to Harrow?
If you have recently moved to Harrow and you find your free booking has gone you can let us know. This may happen if the past owners at your address used the free collection. To tell us you want to reset your free collection, complete our bulky waste reset form.
You will need to upload a recent Council Tax bill.
Missed bulky waste collection
Collections are not always successful. This may be for reasons beyond our control. We are sorry if this has happened to you. If your items were not collected, please email bulky.waste@harrow.gov.uk.