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Benefit disputes and appeals

Council Tax Support disputes and appeals

If you disagree with your entitlement to Council Tax Support you can submit a dispute.

You can submit a dispute by:

  • completing the the housing benefits online form
  • posting a letter to the Housing Benefit disputes and appeals office (address below)

You must submit it within one month of the assessment.

What to do when submitting a dispute

When you submit a dispute please ensure you provide the following information:

  • the date of the decision you are asking us to review (you can find this on your housing benefit letter)
  • the reason you believe the decision is wrong
  • any evidence to support what you are telling us

If you do not provide all of this information we will not be able to consider your dispute. Please write your claim reference number (a seven digit number) on documents you send in.

How long will it take to assess my dispute?

We aim to make a decision on your dispute within eight weeks of us receiving it.

Checking the progress of your dispute

We aim to make a decision on your dispute within eight weeks of us receiving it.

You can check the progress through your MyHarrow Account. If we have finished assessing your dispute, we will send you a letter informing you of our decision. You will be able to view the letter on your account. If we have made a change to your claim and your entitlement has changed, we will send you a revised council tax bill. You will be able to view the revised council tax bill on your account. If you haven’t been sent a new letter or a revised council tax bill, we are probably still assessing your claim.

Paying your Council Tax during a dispute

You should continue to pay your council tax bill while your dispute is outstanding. Submitting a dispute does not allow you to withhold payment of the council tax owing in the meantime.

What to do if you disagree with the outcome of your dispute

If you disagree with the outcome of your dispute you can submit an appeal to the Valuation Tribunal office.

You need to submit your appeal within two months of receiving the outcome of your dispute.They will inform us when they have received your appeal and they will contact you to arrange a hearing and will send you a booklet to explain their procedures in more detail.

The Valuation Tribunal will not be able to consider an appeal about the Council Tax Support scheme rules.

Checking the progress of your appeal

To check the progress of your appeal you will need to contact the Valuation Tribunal office. We will not be able to provide you with any information on the progress of your appeal.

Council Tax Support disputes and appeals

Address:
Civic Centre
Harrow
Middlesex
HA1 2DU