Has your vehicle been towed away?
- If you don’t pay your parking charges, your vehicle may get clamped and towed away. This may happen when a person has three or more unpaid Penalty Charge Notices (PCN). These are PCNs that haven't been paid, represented, or appealed on time.
You can check if we have towed your vehicle by calling the London-wide TRACE service. They can be reached on 0300 077 0100. All vehicles removed by us are taken to NSL Car Pound. They are located at 10 Lumen Road, East Lane Business Park, Wembley, HA9 7RE.
The NSL Car Pound opening times are:
- Monday to Sunday: 9am - 8pm (including event days and bank holidays).
- Christmas Day and New Year’s Day: closed.
The cost to recover your vehicle
Once your vehicle has been towed you can no longer pay your PCNs on our website. To get your vehicle back from the car pound costs £280, plus any penalty charges. If a vehicle is left in the pound for over 24 hours, there is a storage charge of £55 per day.
What you will need to bring
When you pick up your vehicle, please bring three forms of ID with you:
- Driving licence or Passport.
- Vehicle registration document, insurance policy, or rental agreement.
- Utility bill, Council Tax or bank statement.