When you report an issue in Harrow such as fly tipping or graffiti, you will be asked to select the location of the issue on a map. If you need help to use the map please see our guides below.
Moving the map
To move around the map on a smartphone or tablet you can tap and drag the map. You can also double tap the map to move to that location. To move around the map on a desktop or laptop, click and drag your mouse. You can also double click the mouse to move to that location.
The circular locator icon in the middle of the screen will always remain in the centre. You need to move the map around so that the location of the issue sits within the locator icon.
Searching for a street, place or area
It can be easier to start by searching for a street, place or area. Then, you can refine the location of the issue by adjusting the map if needed. You can enter a street address like 'Theobald Crescent' or a postcode such as 'HA3 5NB'.
You can also search for places like 'Pinner Memorial Park' or 'Pinner New Cemetery'. If there is a match, the map will take you to the centre of that street, place or area.
Reporting an issue
When you want to report an issue move the map until the ‘confirm location’ pin centres on the point where you want to report.
Select the ‘confirm location’ pin when you are happy with the location and an address will pop up. You can continue to report the incident by selecting ‘report’ or you can go back to the map to change the location by selecting ‘return to map’.
Address search bar
If you don’t want to use the map you can use the search bar to enter a street address and select an address from the drop-down list.
Reporting on private land
Private land is any land in Harrow owned by an individual or organisation. This could be private property, farmland, or commercial land. We do not have a duty to resolve issues on private land.
If the location you select on the map is on private land, a warning icon will appear. While you can continue your report in the area, we may not be able to resolve the issue.
If the landowner is known, they must resolve the issue. If they fail to do so, our team will notify them. They'll have eight weeks from the date of notification to resolve it.
See reporting on different land types for more information.
Pending or completed issues
On our maps, you'll find incidents that are in progress and those that are complete. Issues that are in progress are in yellow and show a clock icon. Completed incidents are shown in green with a tick icon.
You can select an icon to see more details about the issue. These details include an image of the issue, as well as its date, time, and current status.
Reporting using your current location
To report something nearby, tap the compass icon in the top right of the screen, below the help icon. The first time you do this, you will be asked for permission to share your location. You will need to accept permissions if you wish to use this feature.
Once you allow access to your location, the map will show where you are. You can adjust the map after by moving the map before confirming a location.