This is the council's first Information, Advice and Advocacy (IAA) Strategy.
It outlines how the council and the Voluntary Community Sector (VCS) provide information, advice and advocacy. This strategy provides an outline for working in an efficient and effective way. The aim being to improve residents' experience of the services.
The following two documents present the information used to inform the council's IAA strategy.
- The Data Gathering Survey Report. Feedback from service users, and service providers on providing and accessing information. It was gathered from interviews and surveys undertaken for this strategy.
- The Needs Analysis Report. Explanation of the most common and urgent issues currently affecting Harrow residents.
A new IAA strategy will be published in 2023.