Emergency planning

Robust and resilient contingency plans

The Council has a legal duty under the terms of the Civil Contingencies Act 2004 to provide and maintain robust and resilient contingency plans.

Emergency planning is the general term for the work that the government, the emergency services, the health services and the local authority all do in preparing the contingency plans and procedures for dealing with any emergency that might affect large numbers of people.

Harrow Council has a small team of staff dedicated to preparing plans for Harrow and ensuring that the council meets their duties under the 2004 Act and other legislation.

Harrow is part of the larger West London Local Resilience Forum, made up of a group of agencies all of which have involvement during an incident i.e. Metropolitan Police, London Fire Brigade, London Ambulance Service and volunteer agencies such as the British Red Cross.

This group works together to share information and gain consistency in emergency response. The Council's Emergency Planning Team also helps in the planning for London-wide and national emergencies.

Always call the emergency services on 999 to report an emergency.

What to do in an emergency 

An emergency could happen at any time and have a variety of consequences. One way to be better prepared is to have a ready made emergency grab bag in your home that is stored in an accessible area.

Emergency grab bag

  • Torch (with batteries) or wind up torch
  • Radio marked with frequencies for local stations (with batteries) or wind up radio
  • First aid kit
  • Bottled water / canned drinks
  • Baby food and care items
  • Mobile phone (with charger)
  • Money and bank cards
  • Basic toiletries
  • Essential medicine
  • Emergency phone numbers
  • Identification documents
  • Home and car keys
  • Insurance documents

Evacuation checklist

  • Listen to the advice of the emergency services
  • Collect your emergency grab bag and make sure you have the contents on the checklist
  • Check you have your keys, wallet and phone
  • Grab some warm clothing to change into
  • Move pets to safety
  • Make sure you secure your home properly
  • Follow the directions from the emergency services

Essential supplies: Keep a supply of tinned food and bottled water at home in case you need to stay indoors.

In an emergency in the UK always dial 999: police, ambulance, fire and rescue.

The government is working hard to make sure that the UK is as prepared as it can be in the event of an emergency, and it is important that you are ready too.

By being informed and prepared, you can significantly reduce the risk to life and property.

Key contact details


  • Bowden House Clinic - 020 8966 7000
  • Northwick Park Hospital NHS Trust - 020 8864 3232
  • Clementine Churchill Hospital - 020 8872 3872
  • St. Marks Hospital - 020 8235 4000

Local emergency support

  • Harrow police station - 101
  • NHS Direct - 0845 4647
  • Harrow fire service - 020 7587 4721
  • Fire service - 999 (non-emergency 020 8555 1200)
  • Anti-terrorism hotline - 0800 789 321


  • The Environment Agency - 0845 9333 111 

Out of hours - Social Services

The emergency duty social worker is available weekdays 5pm – 9am and all weekend and bank holidays. If a crime has been committed or you have immediate concerns about the safety of any adults at risk, please call the Police on 999 for an emergency response or 101 for a non-emergency response.

Telephone: 020 8424 0999

Mental Health Services crisis line

The service is open weekdays after 5pm and before 8am. Saturdays, Sundays and Bank Holidays 24 hours.

Telephone: 0800 0234 650