Data protection

Privacy policy and cookies

On this page you'll find:

  • links to the council’s departmental privacy policies (which we hold in addition to the council-wide policy)
  • how we use IP addresses and cookies
  • and a list of the cookies we use

Departmental privacy policies

These policies provide details on how our departments manage your data in relation to their unique processes and procedures:

Use of IP addresses and cookies

Cookies enhance your experience using our website. Cookies are small text files that are placed on your computer by websites that you visit.

They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the site.

We use cookies to audit the use of our website and help us to customise the website for your visit.

We do not store or transmit any personally identifiable data on these cookies. You can change your cookie setting at any time in the security settings in the browser you use to access the internet.

Please note however, that rejecting all cookies may impact your enjoyment or use of this website.

We collect IP addresses* only for the purposes of system administration and to audit the use of our site.

We do not link IP addresses to anything personally identifiable, which means that while your user session will be logged you will remain anonymous to us.

* An IP address is a unique string of numbers that identifies each computer

Here are the cookies we use on our site

Online forms

Our online forms enable users to self-serve with applications, subscriptions, reports and bookings. They use the following cookies:

  • AchieveFormsRedirectLink
  • Firmstep2session
  • Firmstep2server
  • support_login


Jadu is the software which provides the framework for our webpages. It uses the following cookies:

  • jadu_cc
  • visitedPages
  • jadu_blogs_cc
  • TestCookie
  • location


The MyHarrow account is the database on which users can review the status of their transactions with the council. It uses the following cookies:

  • SID
  • WT_FPC


Inovem is the software which provides the framework for our online consultations and surveys. It uses the following cookie:



The modern.gov site holds documents, minutes of meetings and agendas for all matters relating to the democratic process of the council. It uses the following cookies:

  • 7QsQg14vYAagIVjN
  • ASP.NET_SessionId
  • TestCookie
  • wb48617274


The Fiso website is a directory of resources for the care of families and children. It uses the following cookies:

  • PELanguageCookie
  • SynergyWebSesh_7a7a126d0b664392b11dbb6c5c9f60ad


Webtrends is the service Harrow Council uses to collect analytics on the use of its websites. It uses the following cookies:



The maps resource provides interactive online maps embedded within our web pages. They use the following cookies:

  • _ga
  • _gid
  • cc_cookie_decline
  • connect.sid
  • mynearest_cookie_accept

Planning portal

This database holds all the planning applications submitted to Harrow Council. It uses the following cookies:

  • __cfduid
  • ASP.NET_SessionId
  • AzureAppProxyAnalyticCookie_5edcff74-ac59-4051-95e0-1fdba5cad954_1.3
  • AzureAppProxyUserSessionCookie_37393845-4232-4341-3237-453031343533_1.3
  • wb48617274
  • visitedPages

Changes to our Privacy Policy

As the council creates new services, this may generate need to amend the privacy notice.  If our privacy notice changes at any time in the future, it will be posted on this page.