If you are worried that your child is in danger, call 999. If your child is at risk or there is a safeguarding issue, please call golden number 020 8901 2690 and option 1.
If you need to query contracts, fees, or other matters, discuss it with the childcare manager. They should all have a complaints' procedure that they can share with you.
Complaining to Ofsted
If you're concerned about childcare protection or a standards issue talk to the childcare provider. If you're not satisfied with the outcome make a complaint to Ofsted.
Ofsted can investigate issues about:
- the quality of childcare provided by Ofsted registered childcare providers including childminders
- childcare providers who are not currently registered with Ofsted but require registration
Ofsted does not deal with issues about your childcare contract. For advice about a contract dispute contact Harrow Citizen’s Advice Bureau.