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How to make a complaint about your childcare provider

If you have a complaint or concern about your childcare provider in regard to the standard of care your child is receiving or any child protection issues, this should first be formally raised with the childcare provider. If you are not satisfied with the outcome you can then make a formal complaint to Ofsted.

Ofsted can investigate complaints or concerns about:

  • the quality of childcare provided by Ofsted registered childcare providers including childminders
  • childcare providers who are not registered with them 

Ofsted does not deal with issues regarding your childcare contract. If you need advice about contract disputes you can seek legal advice from Harrow Citizen’s Advice Bureau