Request a refund for business rates

We can issue a refund when there is a valid credit balance on your account, such as:

• an overpayment
• an award of  a relief or exemption
• your rateable value has changed

Do I need to request a refund?

You don’t need to request a refund if:

• you pay by Direct Debit – the payment will be automatically refunded to your account
• you are moving address within harrow – we will transfer the credit to your new business rates account

Credit balances due to a relief or exemption

We don't ordinarily issue a refund for credit balances which have occurred due to an award of a relief or exemptions. Instead we will use the credit to reduce the balance on your account and send you a revised bill with the instalments adjusted accordingly. If you would prefer to receive a refund please complete the refund form.

Request a refund

To request a refund you will need to:

1. Download and complete the refund form.
2. Scan the completed refund form using either a scanner or taking a picture of it using your mobile phone.
3. Send the scanned/pictured image to your computer eg by email or text
4. Attach the image and answer the question on the evidence form.