We can issue a refund when there is a valid credit balance on your account, such as:
- an overpayment
- an award of a relief or exemption
- your rateable value has changed
Do I need to request a refund?
You don’t need to request a refund if:
- you pay by Direct Debit – the payment will be automatically refunded to your account
- you are moving address within harrow – we will transfer the credit to your new business rates account
Credit balances due to a relief or exemption
We don't ordinarily issue a refund for credit balances which have occurred due to an award of a relief or exemptions. Instead we will use the credit to reduce the balance on your account and send you a revised bill with the instalments adjusted accordingly. If you would prefer to receive a refund please complete the refund form.