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Request a refund for business rates

We can issue a refund when there is a valid credit balance on your account, such as:

  • an overpayment
  • an award of  a relief or exemption
  • your rateable value has changed

Do I need to request a refund?

You don’t need to request a refund if:

  • you pay by Direct Debit – the payment will be automatically refunded to your account
  • you are moving address within harrow – we will transfer the credit to your new business rates account

Credit balances due to a relief or exemption

We don't ordinarily issue a refund for credit balances which have occurred due to an award of a relief or exemptions. Instead we will use the credit to reduce the balance on your account and send you a revised bill with the instalments adjusted accordingly. If you would prefer to receive a refund please complete the refund form.

Request a refund

To request a refund you will need to:

  1. Download and complete the refund form.
  2. Scan the completed refund form using either a scanner or taking a picture of it using your mobile phone.
  3. Send the scanned/pictured image to your computer eg by email or text
  4. Attach the image and answer the question on the evidence form.