Do you have a complaint about your home care service?
If so, we advise you to contact the agency that is providing your home care initially
Is your complaint in-line with the following:
- You have a serious complaint
- Or you've complained to the agency and the service has not improved
- Or you feel unable to contact the agency
If your situation is any of the above please contact either The Domiciliary Care Contracts Team, or the appropriate office. Their details can be found at the end of this page.
Is your care commissioned via Direct Payments? Or a personal budget?
If so, as users of this service you are free to commission from a provider of your choice. Your right of complaint is to that provider/agency.
While there is no right of complaint, if you feel you are at significant risk, please contact the Personalisation Service. Their details are at the end of this page. You may also wish to advise the Care Quality Commission (CQC) of your dissatisfaction.
If you have a complaint, comment, or compliment about your home care service, contact the Adults & Children's Complaints Service.
Advocacy for people with learning disabilities
Advocacy and befriending service for people with learning disabilitiesAddress: Lido Centre
63 Mattock Lane
Harrow Association of Disabled People
Providing a comprehensive advocacy service for people with disabilities, catering for both social and health service issues. Office opening hours: Monday to Friday 9.30am to 5.00pm Textphone: 07985 244 177Address: The Wealdstone Centre
38-40 High Street
Meeting the needs of carers by supporting them on an individual basisAddress: 376 – 378
Loud and Clear
Mental Health Advocacy ServiceAddress: Wembley Point
1 Harrow Road
Representing people with learning disabilitiesAddress: 3 Jardine House
Harrovian Business Village