Make a complaint about home care

Do you have a complaint about your home care service?

If so, we advise you to contact the agency that is providing your home care initially

Is your complaint in-line with the following:

  • You have a serious complaint
  • Or you've complained to the agency and the service has not improved 
  • Or you feel unable to contact the agency

If your situation is any of the above please contact either The Domiciliary Care Contracts Team, or the appropriate office. Their details can be found at the end of this page.

Is your care commissioned via Direct Payments? Or a personal budget?

If so, as users of this service you are free to commission from a provider of your choice. Your right of complaint is to that provider/agency. 

While there is no right of complaint, if you feel you are at significant risk, please contact the Personalisation Service. Their details are at the end of this page. You may also wish to advise the Care Quality Commission (CQC) of your dissatisfaction.

If you have a complaint, comment, or compliment about your home care service, contact the Adults & Children's Complaints Service.

Advocacy for people with learning disabilities

Advocacy and befriending service for people with learning disabilities

Address: Lido Centre
63 Mattock Lane
W13 9LA

Telephone: 020 8280 2256

Harrow Association of Disabled People

Providing a comprehensive advocacy service for people with disabilities, catering for both social and health service issues. Office opening hours: Monday to Friday 9.30am to 5.00pm Textphone: 07985 244 177

Address: The Wealdstone Centre
38-40 High Street

Telephone: 020 8861 9920

Fax: 020 8861 9926

Harrow Carers

Meeting the needs of carers by supporting them on an individual basis

Address: 376 – 378
Pinner Road
North Harrow

Twitter: @harrowcarers

Telephone: 020 8868 5224

Loud and Clear

Mental Health Advocacy Service

Address: Wembley Point
1 Harrow Road

Telephone: 020 8900 2221

Harrow Mencap

Representing people with learning disabilities

Address: 3 Jardine House
Harrovian Business Village
Bessborough Road

Telephone: 020 8869 8484

Fax: 020 8423 5649