Make a complaint about home care

Do you have a complaint about your home care service?

If so, we advise you to contact the agency that is providing your home care initially

Is your complaint in-line with the following:

  • you have a serious complaint
  • you've complained to the agency and the service has not improved 
  • you feel unable to contact the agency

If your situation is any of the above please contact either The Domiciliary Care Contracts Team, or the appropriate office. Their details can be found at the end of this page.

Is your care paid via Direct Payments, or a personal budget?

If so, as users of this service you are free to commission from a provider of your choice. Your right of complaint is to that provider. 

While there is no right of complaint, if you feel you are at significant risk, please contact the Personalisation Service. Their details are at the end of this page. You may also wish to advise the Care Quality Commission (CQC) of your dissatisfaction.

If you have a complaint, comment, or compliment about your home care service, contact the Adults & Children's Complaints Service.