NHS Test and Trace Support Payment

Test and Trace Support Payments are available to give financial support to people on low incomes if they will lose money from employment while self-isolating. Eligible applicants could receive £500.

It is only available to people who have been contacted by NHS Test and Trace or been notified by the NHS Test and Trace app that you need to self-isolate.

It is important that everyone gives accurate information to the Test and Trace service to ensure that other people can access the payment if they meet all of the criteria.

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NHS COVID-19 App - NHS COVID-19 App users in England who have been instructed to isolate via the app, are now able to claim the £500 Test and Trace Support Payment via the app, providing they meet the eligibility criteria.

Test and Trace Support Payment eligibilty criteria

Only people who meet all of the following criteria can qualify for a payment:

  • Have been asked to self-isolate by NHS Test and Trace either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive and have responded to their notification asking them to engage with NHS Test and Trace
  • Have been notified by the Test and Trace app that they should self-isolate. First they must register with NHS Test and Trace by following the instructions in the app for ‘Financial Support’. Registration must be done before the end of the period of self-isolation
  • The period of self-isolation started on or after 28 September 2020
  • They are employed or self-employed
  • They are unable to work from home and will lose income as a result of self-isolating
  • They, or their partner who is in the same household, must be currently receiving at least one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit
  • To qualify in Harrow, the applicant must be resident in Harrow

The scheme is not to assist people who have lost money due to being furloughed.

The scheme will not assist people who receive full sick pay/pay during the period of self-isolation.

How to apply for a Test and Trace Support Payment

If you meet the above criteria then you can apply for a payment using the form below.

You must submit your claim within 42 days of the first day of your period of self-isolation.  No applications will be considered outside of this time limit.

You must provide evidence to verify your application. The form will tell you what supporting information you need to provide. If you do not provide the information requested your application will be refused.

We will also check the information provided against records held by DWP, HMRC and the Test and Trace service (CTAS). You must have responded to the notification you received from NHS Test and Trace before a Support Payment can be awarded.  To do this follow the link in the NHS Test and Trace notification you received and complete all the steps you are asked to follow. 

For information on how we will process your data please see the Privacy notice for the Test and Trace Payments.

It is important that you give accurate information when you complete the application form. All information will be verified, for example we will check the DWP Benefit system to confirm you are in receipt of a means tested benefit. Payments will not be made to anyone who does not meet all the criteria. Help us process your application quickly and to pay people who do qualify by not giving us false information. Any applicants who are found to have knowingly given information that is incorrect or incomplete may be liable to prosecution and will either not be paid or have to repay the award.

Apply for a Test and Trace support payment

If you are unable to complete an online form and have no one who can help you please phone 020 8901 2610 for assistance.


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Due to the high number of applications received, please allow up to 22 working days from when the last piece of supporting information was submitted for a decision to be made.

All payments will be for £500. This is subject to income tax. For more information on how the payment might affect the tax you pay, Statutory Sick Pay or benefits you currently receive, see Test and Trace Payment Advice.

The applicant will be notified of the decision either by email or letter.

All payments are made directly to a bank account in the name of the applicant.  If that account is overdrawn you may wish to contact the bank in respect to the first right of appropriation.  This means that you may be able to access this money even if you are overdrawn.  You should advise the council that you are going to do this before the payment is issued.

It will take up to a further four working days for the payment to show in your bank account.

There is no right to appeal against a decision.