People at higher risk from Coronavirus

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Important update - We are now under a national lockdown. For up to date guidance on what this means for clinically extremely vulnerable people see gov.uk

The government’s guidance has been updated to support the clinically extremely vulnerable, previously referred to as those on the shielding list. Letters are being sent to residents to notify them if they are clinically extremely vulnerable.

For up to date information from the government see Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19.

Below you will find details of what additional local support is available for you.

What support is available to people who are clinically extremely vulnerable?

If you are classed as clinically extremely vulnerable, you can register to:

  • get access to priority supermarket deliveries
  • ask someone to contact you about any local support that's available

You are encouraged to register with the service even if you don’t currently require support. To register or update your details for this service, see Get support if you're clinically extremely vulnerable.

If you or someone you know needs help to register, please contact our Coronavirus Hotline on 0208 901 2698.


You are advised not to go to shops.

Consider using online delivery slots for food shopping or ask friends and family to help deliver shopping for you. You can request priorty access to supermarket delivery slots by registering to get support.

For details of local businesses and voluntary organisations offering deliveries, see help to get food.


You are strongly advised not to go to pharmacies.

In the first instance, you should ask if any friends, family or volunteers can collect medicines for you.

If friends and family are not able to collect your medicines for you, and you and/or the pharmacy are unable to arrange a volunteer, then you will be eligible for free medicines delivery. Please contact your pharmacy to inform them that you are clinically extremely vulnerable and need your medicines delivered, and they will arrange this free of charge.

You can find your local pharmacy contact details using NHS Service Search


If you have previously received a letter saying you are at a high risk from coronavirus (clinically extremely vulnerable) and have not yet been contacted about the vaccine, you can book a vaccine on the NHS website.

Anyone who is on the Clinically Extremely Vulnerable list should also have a seasonal flu vaccination. Please see information on the target groups for flu vaccination. Please contact your GP if you have not already had a flu vaccination this year.

Mental health support

It is normal during these uncertain and unusual times to feel anxious or feel low.

Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus (COVID-19).

The Every Mind Matters page on anxiety and NHS mental wellbeing audio guides provide further information on how to manage anxiety.

If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, we would urge you to speak to a GP and seek out mental health support delivered by charities or the NHS.

You can also view our page on Health, wellbeing and learning resources to use at home.

Work and education

You should not attend work, school, college or university. For further information view the Government's guidance on Work and Education settings.

To find out what financial support is available, see Financial support for residents.

If you require additional support

It is important that you continue to receive the care and support you need to help you stay safe and well.

You can still receive informal care at home from people within your support bubble.

You can still receive care at home from professional social care and medical professionals.

We urge you to continue using the NHS and other health providers for your existing health conditions and any new health concerns.

You can access a range of NHS services from home, including ordering repeat prescriptions or contacting your health professional through an online consultation. To find out more visit Health at home or download the NHS App. If you have an urgent medical need, call NHS 111 or, for a medical emergency, dial 999.

If you do need to receive care in person, you can. Your local NHS services are well prepared and will put in measures to keep you safe.

It is also really important to look after your mental health. Go to the Every Mind Matters website for advice and practical steps that you can take to support your wellbeing and manage your mental health during this pandemic. If you or someone you care for are experiencing a mental health crisis, we urge you to make contact with a local health professional immediately.

Any carers or visitors who support you with your everyday needs can continue to visit. This also applies for those of a child or young person in your care. They should follow social distancing guidance where close or personal contact is not required.

You should continue to access support from local charities and organisations. You can find details of these on our Health, wellbeing and learning resources page.